SurfaceBook Crashes/Shutdowns During Sleep

Anonymous
2016-03-31T05:22:05+00:00

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-06-24T20:44:51+00:00

    Still shutting down during sleep? Ugh.

    Well, I just had a different issue entirely. For the first time ever, my Surface Book "hotbagged" without a bag. I closed the lid of my SB (set to sleep and then hibernate after 2 hours) just before 7am this morning and left it on my dining room table, as always. At noon, when I went to open it, it was quite warm and of course, refused to wake or boot with a single power button press. After a long press of the power button (force shut down) and then a subsequent re-start (single power button press), it boots normally. And it has only 30% of the battery left. ARGH. Frying pan to the fire. I'd rather go back to the previous firmware that intermittently shut down when sleeping then find that within 5 hours, my SB can get hot and drain the entire battery while sitting closed on my dining room table.

    There is nothing in the windows system logs to indicate that anything was running during that time ... literally there are no logs between just prior to 7am and noon when I forced the shutdown/cold boot.

    *sigh*

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  2. Anonymous
    2016-06-24T17:30:19+00:00

    I confirm 6/20 update does not fix the problem for me. Back to USB Root Hub workaround.

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  3. Anonymous
    2016-06-24T15:27:18+00:00

    So far, so good here, too on the sleep issues. No crashes since installing the June updates. Also, I'm seeing MUCH improved battery life during sleep/connected standby. My battery used to be around 50% by early evening, and it is now in the upper 60s most nights.

    I'm really starting to have hope that this update fixed the sleep crashing... :-) That took too bloody long, but better late than never?!

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  4. Anonymous
    2016-06-24T12:52:20+00:00

    Right after the update I checked to see if the updates all installed. I reset my power options to the defaults and then rebooted with fingers crossed.

    Three days in and so far sleep has worked just as it should. Yesterday I was out of the office with the SB in my Messenger Bag for a good part of the day. She stayed sleeping in my Messenger Bag all last night.  She slept cool as a cucumber. Pressed the Power Button this morning and hibernate quickly woke up just as it should. Checked the Event Viewer and there hasn't been a critical event since the update.

    So far so good.

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  5. Anonymous
    2016-06-24T12:47:07+00:00

    I also have good news to bring. Before the update, my surface was crashing every night. Ever since I installed the new updates, I haven't had a crash. (I've had the update for 3 days) I think Microsoft has finally fixed this issue. It took them way too goddamn long, but I'm glad they finally did it.

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