SurfaceBook Crashes/Shutdowns During Sleep

Anonymous

My SB (i5, 256gb, 8gb, GeforceGPU) keeps crashing/freezing during sleep which causes it to shut down. According to the windows reliability monitor it has been happening every day multiple time.

I though I was going crazy because I clearly remember not turning it off before putting it to sleep. I recently had my original SB replaced with a new one which fixed most of the issues from blue screens to flickering that would not go away. But this new one still has the Hello Camera issue where it wont turn on during startup and this new problem that has popped up.

Is this caused by a hardware defect? I really don't want to drive 23km to the other side of my city to get another replacement at a Microsoft store if the issues aren't resolved. Here's an image on the report. As you can see, there are 17 critical events today not to mention all the other days as well. Thanks.

If anyone has a solution that isn't a complete factory reset or system reinstall (I've tried them before) that would be great.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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201 answers

Anonymous

2016-05-09T02:11:54+00:00

Sad to hear that...
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Anonymous

2016-05-09T01:07:16+00:00

I can report that this does not effect the Sleep Crash on my Surface Book. As usual it crashed after about six hours in Sleep.
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Anonymous

2016-05-08T13:19:29+00:00

Thanks. I'll give it a try and report back.
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Anonymous

2016-05-08T10:20:15+00:00

I found a workaround on Surface Pro 4 forum. I tested it and it solved the problem, at least with my SB.

Go to device manager, find "USB Root Hub (xHCI)" under "Universal Serial Bus controllers", double click it to open its property window, uncheck "Allow the computer to turn off this device to save power" under "Power management" tab. Done.

After making this change, the sleep power consumption is around 650mW (around 1%/hour), about 300mW higher than before. But it never fails to wake up after sleep, no matter short or long term, no matter plugged in or not.

This is only a workaround, not a solution, and is not guaranteed to work for everyone. MS should still work hard to find the real solution.
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Anonymous

2016-05-07T11:54:19+00:00

I suggest when we discuss sleep-of-death problem, we should stick to an unanswered thread.

This thread is a good candidate.
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