Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-29T11:56:19+00:00

    Ok... Got new problems now.

    the .15 version was almost ok, after reset of connections and manual reboot.

    The .16 verion, after working more than a day ok, gave two black screens.

    Only a restart dit help.

    Battery was still 65% (and battery use isstill very high, even with low energy on)

    Microsoft give it a new try, and maybe the .17 version will work........

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  2. Anonymous
    2023-06-27T19:15:09+00:00

    Update for the my is ok now. Even with the VPN. Thanks you Microsoft. ❤️

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  3. Anonymous
    2023-06-15T16:20:19+00:00

    I'm in the same boat as you. The only way I can get my Duo 2 on, and have it stay on, is by leaving it on the charger.

    And even then, it doesn't always boot up. It seems to cycle through the Windows logo and then show a battery charging symbol instead of booting into Microsoft Launcher many times (even though the phone has been plugged into the charger for hours/days). Just wierd.

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  4. Anonymous
    2023-06-15T15:31:11+00:00

    15 days gone MS, any new information would be nice...

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