Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-10T17:18:56+00:00

    I did that and it didn't work for me. Last night I unplugged the phone and it had to be plugged in again for over 30 minutes before it randomly turned back on. Weird....

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  2. Anonymous
    2023-06-10T17:06:41+00:00

    Is there a solution to rollback the update or go to previous version? Any image of device firmware with previous version? It would be great.

    Or is there a official microsoft hotfix update to patch and fix the problem?

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  3. Anonymous
    2023-06-10T16:24:03+00:00

    Reset WiFi and Bluetooth

    Restart manually

    Finish update

    Never use vpn

    Then it will mostly Work...

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  4. Anonymous
    2023-06-10T06:21:00+00:00

    Try a manually reboot

    And reset the connections first

    I can use wifi and Bluetooth Now and no reboot

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