Surface Duo shutdown when not in use

Anonymous

Hi everbody,

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself.

When it is in use it works proberly.

Does anyone else has such a problem?

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40 answers

Anonymous

2021-04-19T15:20:37+00:00

I'm sending back my 4th and getting a 5th device due to the random restart issue.
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Anonymous

2021-03-31T06:29:56+00:00

I had the same issue. Since February Update it's almost gone. Only one shutdown a week. I didn't use the bumpers.
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Anonymous

2021-03-31T04:37:15+00:00

Hi,

just another thought, are you using the bumpers that came with the phone?

I Do and mine is keeping shutting down hence my battery lasts almost a week :D

Best regards
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Anonymous

2021-03-30T21:14:27+00:00

I was previously experiencing the random shutdowns, but they have almost totally gone away. I downloaded the latest update and did have an Android problem affecting app usage, but I was able to clear it. Since then, my Surface Duo has been operating nearly flawlessly as hoped and expected. I am sorry that others are still experiencing the random shutdowns. All mobile phones should provide 100% uptime.
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Anonymous

2021-03-30T20:51:05+00:00

Same issue here,

My 2nd device, always turning randomly off when not in use.

Imho this premium class phone should habe a better quality assurance. I don't think that this is a hardware issue.

Device is unreliable with build 2021.207.72

Please fix this...
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