Surface Duo shutdown when not in use

Anonymous
2020-11-15T13:14:35+00:00

Hi everbody, 

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself. 

When it is in use it works proberly. 

Does anyone else has such a problem?

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2020-12-27T18:31:58+00:00

    The random shutdowns are more than annoying.  They render the Surface Duo in the unreliable category.  People need to have reliable cell phones for critical communications.

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  2. Anonymous
    2020-11-20T21:10:38+00:00

    The software is up to date. 

    I made a factory reset but the issue is still the same.

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  3. Anonymous
    2020-12-03T16:00:55+00:00

    Same issue here, shuts down randomly.

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  4. Anonymous
    2020-11-30T11:44:28+00:00

    I have the same problem.

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  5. Anonymous
    2020-11-16T20:09:39+00:00

    Hello, 

    If the Surface Duo is shutting down, please first make sure the device has the latest update. Go to Settings > System > System Update > check for updates.

    If the issue continues, you can Factory Reset the device, after backing up your information first. Settings > System > Reset Options > Erase All Data (Factory Reset).

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