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Hi,
My Surface pro 4 which I got from the Microsoft store, internet is running extremely slow.
When I log on it goes fast for about 20 seconds Then drops to a snails speed.
It Also makes all my other devices internet go slow as well.
If I shut down the surface pro 4 then the other devices internet is fast again.
I also have a surface pro 2 with windows 10 which also works fine.
Its just my pro 4? I tried the thing through regedit changing the value from 1 to 0 which didn't do anything.
Is this a hardware fault? Do I need to return it?
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Run regedit to open the Registry Editor:
Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mrvlpcie8897
Look for the key called TxAMSDU.
Double click or tap on it.
Now modify its value from 1 to 0.
Exit the Registry Editor and restart your device.
slow internet on surface pro 4
Does anyone know if Microsoft plans on fixing the slow speed on the surface pro 4? My pro 4 has the i5 processor, 4GB RAM, and 128GB of storage and is often very slow when opening a simple email. It is nearly impossible to watch most videos without numerous pauses, waiting for the download to catch up. This is my second unit, hoping the problem was an isolated thing with just a few units. I have an older HP Laptop with a 2.20GHz Intel Core2 Duo Processor and 4GH RAM that has no problem downloading the same email content that my surface pro 4 seems to have problems with. I love many of the surface pro 4 features, but the download speed is something very annoying. Microsoft just released many update "fixes" on 2/22016, but the download problem did not seem to improve.
Does anyone know for certain that this will be or CAN BE FIXED. If not, looks like I'll be returning my second pro 4 and going to something other that the Surface Pro 4. Disappointing!
Hi MSO523.
If you check the solution proposed in this thread: slow internet on surface pro 4 A user seemed to have the same problem. Could you please try the solution proposed there and mark this post as helpful if that solves your problem?
The latest Wi-Fi driver 15.68.9037.59 that was pushed out with the firmware updates earlier this weekseems to have fixed the WiFi performance for me, plus a positive side effect is that battery life seems to be improved: I was getting about 3-4 hours before and now I'd say 4-5 hours. Still no where near the claimed battery life and I don't push the device hard. I suspect battery life is wrapped up in the power management improvements that are supposedly coming.
Anyway, I can at least use my device consistently now for the purpose it was intended. I had to keep using older PCs and switching to my iPad for Skype calls due to the WiFi issues.
I use an Asus RT-AC68U router on both 2.4ghz and 5ghz bands.
Updated...
Hi Rob, do not roll your SP4 back to a previous version. Your SP4 came with a new driver technology called WDI for WIndows 10. Never roll SP4 or Surface book back to a non-wdi driver.
We run tests in house with your exact setup "Comcast device" and are confirming now. For most people the following workaround will work. We do not have any known issues with this device.
For the regkey, here are the instructions
1.Press Windows button. Search for regedit. Open it
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mrvlpcie8897
Cause:
We have a known issue with .41 that results in low throughput with specific access points. The issue is specific to MAC layer aggregation (AMSDU over AMPDU) and only impacts a small subset of access points. We are working on a fix for an upcoming update. Until the fix is available, please update the registry key setting to work around this issue
-Joe
Hi,
Have you tried all the troubleshooting steps provided on this thread?
Regards.
Nonine,
Quite honestly this answer is getting very old. Yes there are troubleshooting steps that apparently work sometimes, but the fact remains that every other device I am using does not have this problem. I haven't heard anyone else on this site saying they are seeing this with any of their other devices, so I suspect that is true of most if not all of us.
So this has been going on for a year. Microsoft apparently doesn't understand what the problem is and has "solved" their issue by putting the service people and you moderators on the front lines to deflect these complaints with no effective way to actually help. I don't blame you; Microsoft has thrown you out in the cold.
I haven't been very vocal primarily because my configuration matches some of the other people on this thread and I've had nothing to add to the conversation. But I've tried every new trick and workaround and none have them have been effective. I haven't been too concerned because in about 95% of the places I use my Surface I don't see the problem. Unfortunately the primary place I do see it is at home with two different routers. But since I bought a Surface dock, I can usually use my wired network so this hasn't been that much of a problem.
Bottom line on what I would like to see from Microsoft.
1 - A clear statement of what is the design issue with the Surface that is causing this problem.
2 - Figure out how to fix it and make it public. If this something that can be fixed or at least be mitigated in software, then fix it. If it is a hardware issue that causes compatibility issues with certain routers then either provide a user- or store-applicable fix. If it's a hardware issue that just can't be fixed, then at least give us a compatibility list of tested and certified routers. I spent over $2800 on my Surface Pro 4. I personally have no issue with spending a couple of hundred on a router to get it working in my home.
3 - Finally (and this is something I would be amazed if Microsoft would ever do), if there is no software or practical hardware fix, Microsoft should provide some kind of remediation. There are a lot of companies out there who have had problems with their products and they have owned up to it. If Microsoft really wants to play with the consumer hardware big boys they need to do the same.
One last thing. If Microsoft has recognized the problem and is actively working on it, LET US KNOW. I don't know how many people have returned their Surfaces because of this issue but I can tell you that the way Microsoft has handled this has guaranteed I'm not going anywhere near the Surface Studio. I was sorely tempted, but after the ducking and weaving that Microsoft has been doing with this issue, there is no way I would drop $4000+ on Microsoft hardware. And, yes, I have been telling my friends.
