Surface Pro 9 won't enter tablet mode after disconnecting the type cover

Anonymous

So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.

Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏

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61 answers

Anonymous

2023-09-14T09:51:50+00:00

Can confirm that this issue is still ongoing.
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Anonymous

2023-08-29T17:07:48+00:00

Same problem here,

Hey Microsoft, just publish an update and resolve this problemmmm!!!!
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Anonymous

2023-08-24T17:20:42+00:00

I have the same problem, how can I reach support?
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Anonymous

2023-08-23T22:45:49+00:00

I am having the same issue on a SP9 I bought 2 days ago, has this been resolved?
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Anonymous

2023-08-10T22:03:00+00:00

Marrion,

I received my Surface 9 Pro YESTERDAY.

I have this issue right out of the box TODAY.

I have the extended warranty from Microsoft.

Using the Surface App, my device does recognize removal of the keyboard yet still will not go into tablet mode. I followed your instructions, and nothing changed. This should be a high priority for Microsoft since selling a TABLET that is NOT A TABLET is fraud. This is extremely frustrating due to the fact I have very bad carpal tunnel and purchased this device as an accessibility solution for going to school as a disabled veteran. I need the tablet function to succeed.

Hi Wayne Strydom,

Thank you for reaching Microsoft Community and apologies for the inconvenience this has caused you.

Just to make sure: this happens every time you detach the typecover, right? or there are times also that when you detach the typecover, the device is able to detect it and automatically goes to tablet mode? or if you do a re-attach and detach several times, would the device eventually detect it and goes to tablet mode or not at all and you would need to restart the device without the typecover attached for it to go to tablet mode?

Tablet mode in Windows 11 no longer exists as a specific mode. The device should automatically go to tablet mode whenever the typecover is detached. See: Frequently Asked Questions: Windows 11 - Microsoft Community for more details. Considering that a reinstall of Windows were tried already and still issue persists, this seems to be a hardware issue already on the connectors of the device where it is unable to detect that the typecover is being detach and thus, it does not go to tablet mode, but can you please try these steps below first then let me know how it goes:

Detach the typecover (device stays in Desktop mode due to the issue)

Open Device Manager

Click on Action

Select Scan for hardware changes

Check if the device detects that the typecover is detached and goes to tablet mode

Kind regards,
Marrion
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