Surface Pro 9 won't enter tablet mode after disconnecting the type cover

Anonymous
2023-04-02T21:43:46+00:00

So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.

Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-06-23T00:30:37+00:00

    I had to return mine today such a hassle ,now need IT at work to redownload everything. For this price to have this issue after MASSIVE trouble shooting, tech suport at best buy for a dud.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-06-15T20:04:44+00:00

    Facing this same issue on a newly purchased SP9 - is there a fix on the way for this bug?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-24T13:38:49+00:00

    Hi Marrion,

    Thanks for the reply. I have already sent the unit back, but would have loved to have tested your steps. Basically, the unit would enter tablet mode if booted up while disconnected from the keyboard type cover. Once the cover was connected, it stayed in desktop mode regardless of whether the typecover was removed and/or replaced. It seems that it never detected (or responded) to the typecover being removed so it could return to a mobile-respnsibe state.

    Hi there!

    I'm having exactly the same issue, the "sleep and boot" workaround works but it's just annoying that a key feature of this device does not work as should. Please do something on this!

    It's unbearable that this issue has been a month now and I still encounter it. You guys should have resolved this by now.M

    Nico

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-04-18T17:03:38+00:00

    I already tried but there was no improvement.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-04-08T01:38:26+00:00

    Hi Wayne Strydom,

    Thank you for the response. Glad to hear that you were able to send the device for service. Hopefully, the issue would be resolve after service but just in case, you may try the steps suggested and create new post if further assistance is needed.

    Thank you also for spending time here with us in the Community.

    Kind regards,

    Marrion

    Was this answer helpful?

    0 comments