My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

Was this answer helpful?

6 people found this answer helpful.
0 comments

139 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-02-19T01:40:08+00:00

    Having the Camera app open causes the coil whine.

    Not only that, hovering the Surface Pen over the screen (as well as touching the screen) also causes the coil whine.

    Incidentally, the Camera app and the Surface Pen are both products of Microsoft, not some 3rd party product. How interesting...

    This is going straight back. It must be defective. A $4,000 device is NOT supposed to make this type of absurd, distracting squealing noise non-stop under idle operation. UK model SB2 15" 1TB.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-18T21:39:16+00:00

    Having the Camera app open causes the coil whine.

    Not only that, hovering the Surface Pen over the screen (as well as touching the screen) also causes the coil whine.

    Incidentally, the Camera app and the Surface Pen are both products of Microsoft, not some 3rd party product. How interesting...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-17T10:40:22+00:00

    Giving a shout a the Youtube tech community could be an idea too, it's a win/win situation, it will generate views.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-02-17T08:06:53+00:00

    Hi fabricyao,

    Journalist, BBC, Consumer Report... That's a really good idea!

    Whatever we can do to make Microsoft pay attention. 

    Because... we all know that they're not paying attention now.

    Was this answer helpful?

    0 comments