My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-06-13T16:17:43+00:00

    I have exactly the same question and i have also some issues with white horizontal bars on my display (anyone?). I have a SB2 13 i7 16 512. It is my 2nd one and will return it tomorrow. I am thinking about the i5 because it will be the only way to avoid the coil whine or going for a full refund… Microsoft Shame on You!!!

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  2. Anonymous
    2018-06-07T10:31:11+00:00

    Hopefully a lot of people will reply on that so it gets some attention again.

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  3. Anonymous
    2018-06-06T18:37:03+00:00

    I have now created #SurfaceBook2CoilWhineNoise on twitter

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  4. Anonymous
    2018-06-06T18:07:40+00:00

    I didn't create #SurfaceBook2CoilWhineNoise yet.

    I agree that MS should stop selling the device or at the very least make an official statement so that potential buyers are aware of the issue before they buy. 

    As I am outside of the 30 days return policy, i can't get a full refund. This frustrates me as there is clearly a fault here... If you still can, i would suggest you get a full refund.

    Iam now selling my SB  2 privately at a big loss. MS customer support/service has been rude, unhelpful and just simply atrocious.

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