My Surface Book 2 i7 256gb is experiencing coil whine.

Anonymous
2017-11-21T08:05:28+00:00

Is there anyway to get around this?

Definitely notice coil whine whenever my SB2 is plugged into charging and on high performance mode. I am concerned about this issue as I was hoping issues like these didn't come with such a high price tag.

Surface | Surface Book | Power and battery

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Anonymous
2018-04-16T18:14:15+00:00

Update 8/1/2018:

Thank you for your feedback. We have published a set of drivers and system updates which helps mitigate this issue. This is now available in Windows Update.

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update.

As a temporary workaround, we suggest that when your Surface is plugged into the power supply, click on the battery icon in the Windows taskbar and set the Power Mode slider to either “Recommended” or “Better performance.”

You can find the details of the latest update on our Surface Book 2 update history page.

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  1. Anonymous
    2018-04-13T11:20:54+00:00

    That is a very wise decision. I have one and I regret about it.

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  2. Anonymous
    2018-04-13T11:13:37+00:00

    My i7, 500GB, 13" Surface Book 2 was from MS UK in December 2017 and it's got coil whine when the battery performance is set to anything other than battery saving.

    Very annoying!  When I need to kick up the performance there it is whining away!

    Surly a firmware fix would sort this!?

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  3. Anonymous
    2018-04-05T12:41:06+00:00

    i had four new ones. All of them had it. varying Serial Numbers all fresh out of the box. All have the same issue.

    Im using the 15" but after all you probably could have gotten one of "mine"...

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  4. Anonymous
    2018-04-05T07:45:28+00:00

    So I got the version 13.5 inches with core i7. After a lot of back and forward with M$ support. They agreed to change the device. BUT, be careful, because the support guy told me that, the replacement unit WILL be a refurbished device. The reason is your device is a used one. Maybe I passed 1-month return policy already. But for anyone thinking about getting the replacement, I suggested you checked on the forum. 

    I told them I will just keep the device, and come back to apple. Hopefully, they will master their skills for producing a good device, and better customer support policy. 

    So if you want to buy surfacebook 2, and don't mind about coil whining issue, go ahead. But if you do mind, wait until surface book 3 i guess :)

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