Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-03-02T19:47:20+00:00

    Ah nice to see that I am not the only one. This thread has been very useful, learning that it is a definite hardware problem where mine too doesn't detect battery 1 unless I apply pressure onto the back. I tried speaking to tech support but after all failed, they could only offer me an exchange for a device I had just under a year (excluding my first month where I had to get a replacement, so pushing me out of warranty). I would warn anyone exchanging as you only get an additional 3 months of warranty, not that I would expect anyone to.

    Bottom line, I will try asking around any repair shops but I may just have to use it as a regular laptop and buy an iPad for all my note-taking. And there was me trying to be smart and get a 2-1 device to save the hassle of having separate devices.

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  2. Anonymous
    2018-10-31T16:38:12+00:00

    Hi, i think the only way to fix it will be a hardware fix to replace your explanded battery. I do not know anyone who does this outside of China.

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  3. Anonymous
    2018-10-31T16:29:39+00:00

    I tried the suggested fixes, but still have the same issue. Please advise.

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  4. Anonymous
    2018-10-03T16:57:59+00:00

    I have, in the past 2 weeks:

    After Windows update on/around 20th September 2018 battery 1 has stopped charging AND if I unplugged the PSU the surface book would switch off. I then updated the both battery drivers (now its "Surface" driver) but the battery 1 would still remain "not charging" whilst if I removed the PSU the laptop would not switch off. What occurs now is that whilst charging the battery 2 I have switching off of the laptop (based on the event report with Kernel 41 critical error). I have reset the Windows, image reload etc and have installed the "SpeedFan" to see the temperature sensors and this is that is happening.

    Picture 1: Plugged in (Battery 1 not charging/ Battery 2 charging)

    Picture 2: Unplugged (on battery 2)

    I have not option left other than to send the unit to US for repairs (after 2 years).

    The unit is i7/16Gb/512Gb...3299 usd

    Event error:

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  5. Anonymous
    2018-09-28T21:54:10+00:00

    Does this "press" method on the right hand side work only when battery 2 is at 100%?

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