Surface Book Battery 1 Not Present

Anonymous
2018-08-31T23:14:07+00:00

Hello,

I purchased my Surface Book in 2016 and it has been working perfectly until the past few weeks. The tablet battery (1) says it's "Not Present" and isn't charging and the keyboard battery is charged completely. Because of this, it won't allow me to detach the tablet, which isn't my biggest concern. I only get 3-4 hours off the keyboard battery which is difficult as a college student. 

I have tried the UEFI boot restart like mentioned in previous articles, restarting the laptop normally, flipping the charger around in the port and wiping it down, running the diagnostic tool, and the power trouble shoot in settings. 

Unfortunately my warranty has expired since then, so please advise me in anyway possible!

Thank you!

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

77 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-11-09T20:16:02+00:00

    Guys batteries die out on all devices just go to a 3rd party repair shop and get it replaced since Microsoft doesn't offer it.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-11-09T18:16:05+00:00

    The problem effects battery 2, too. There is no solution as this is a hardware issue. It is also not a problem of the battery itself. I pried open this pile of garbage and changed the battery in the base. The exact same issue persists. Somit is likely the problem lies within poor design of the connection between base and tablet.

    Buying the refurbished device from microsoft would be just stupid. The exact same issue will occur again because the underlying design flaw is still there with any surface book device. The only solution is: never buy microsoft if you want to be in the safe side.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-10-07T23:34:33+00:00

    Well thanks for the posting on this group - I found a solution to the problem.  I call this heavy-weight charging (and yes people do not warn me about the weight - it is nothing more than 4 lb which is something we apply when even put it in between books in the computer bag or write with stylus).  AND YES THE BATTERY 1 is present and charging.

    Thank you Microsoft for this - I have had a battery swelling, display issue and so on.  Sadly I am now out of warranty as of this past April 2019....  I have spent a lot of time giving so many suggestions to Microsoft and there was no feedback from their teams

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-03-23T20:58:09+00:00

    I have the exact same problem and it started right around the same time. My laptop has been kept in pristine condition and has never been damaged. This is a manufacturer defect and unethical of Microsoft not to issue an exchange program or a recall.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-01-29T02:53:51+00:00

    How is this even legal and no class action suite or something.   I mean even cars get classed as Lemon cars and recalls.  How can microsft be allowed to get away with this?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments