Surface pro 7 Black Screen while in Use

Anonymous
2019-11-12T14:40:01+00:00

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen. 

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-11T15:52:07+00:00

    This happened to me during a Zoom session two days ago (Feb 9).  The SP7 was in the Surface Dock with attached monitor, and that display continued to run normally but the Surface Pro screen went black, stayed black for a few minutes, and then came back, all of that with me not doing anything - just participating in the Zoom session.  All other functions worked normally, except the Surface Pro built-in screen.  The Surface Dock was plugged in, so the device was running off the 120v power - there was no flickering of that power.

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  2. Anonymous
    2021-02-11T09:30:50+00:00

    I received cumulative update yesterday so try to update your SP7. If situation does not improve, I recommend returning unit to Microsoft :(

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  3. Anonymous
    2021-02-11T09:22:24+00:00

    My task bar is in normal position. The situation worsen when i use the stylus. The surface then repetitively black out. Cannot work. This is very new Surface.

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  4. Anonymous
    2021-02-10T18:56:35+00:00

    I had similar problems and tried everything, from installing Intel command centar to continues restarts. I finally found solution. My taskbar was on left side of the screen and I moved it to original (horizontala) position and everything worked as expected and no black screen since. i found solution here

    Surface pro 7 Black Screen while in Use - Microsoft Community

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  5. Anonymous
    2021-02-10T18:42:09+00:00

    Me too!  I had the Surface Pro 3 for years and had zero problems.  I've "upgraded" 9 months ago and have nothing but problems!  This screens going black while I'm working on Word is extremely frustrating and slowing my word down drastically since I have to keep rebooting my computer.  Did you find a fix!

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