Surface pro 7 Black Screen while in Use

Anonymous
2019-11-12T14:40:01+00:00

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen. 

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-11-13T15:41:10+00:00

    I have the same problem with my Surface pro 7. Sometimes, the luminosity of the screen changes. But the fonction to adjust the luminosity according to the light around is DISABLED. It gets less brighter and more brighter without any intervention on my part. And I had that black screen twice.

    I tried the Surface Diagnostic tool kit and it says that everything is OK.

    I changed the color profile to RGB instead of "Improved" but I have the same result.

    Yesterday I wanted to put on the night lighting and it didn't work. I tried to modify the luminosity and the Surface didn't react. I had to restart It to regain the control of the screen luminosity.

    I think that there is a problem with the screen driver. But it is brand new. There is no update available.

    I would like to have some help from Microsoft. Maby EdgarJr_A could transfer this problem to some specialists.

    The problem is not always present. Sometimes it works properly. Sometimes not. I Think that the problem is more there when I am on the battery.

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  2. Anonymous
    2019-11-14T00:15:44+00:00

    Hey EdgarJr_A,

    a bit late but here goes;

    so with the Powerplug plugged in it doesn't happen anymore,

    The solution-Link you posted didn't work

    and i used the feedback hub

    So I'll guess we have to wait to hear from them or from Intel if it's DPST

    Regards

    P.S. here the Link to my Feedback

    https://aka.ms/AA6khnb

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  3. Anonymous
    2019-12-27T23:12:43+00:00

    Hi,

    I also have the same problem and it is driving me crazy. Have you figured out any solution so far?

    Regards,

    Jenn

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-13T16:44:54+00:00

    It would probably help get this in front of the engineers if anyone having this

    issue would file a problem report using the Feedback Hub App. Please file this

    report and then Share the report. Get a link and post it in a reply here so it

    can be upvoted.

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  5. Anonymous
    2019-11-12T17:50:32+00:00

    Hi Asdfplaya,

    Thanks for reaching Microsoft Surface Community. We thank you for taking advantage on our new Surface Pro 7. Totally, this is not the experience that we want you to have. We do have some questions that will help us narrow down your concern.

    Does this issue occur when you plugged in your charger?

    This could be more on the DPST or Intel Display Power Saving Technology. You may check this link below. Under the link, please don't mind the Windows version of it. This is also applies to Windows 10 OS.

    https://support.microsoft.com/en-us/help/3046889/intel-display-power-saving-technology-settings-incorrect-if-power-sour

    Looking forward on our response. Please keep us posted.

    Regards,

    Edd

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