Surface pro 7 Black Screen while in Use

Anonymous
2019-11-12T14:40:01+00:00

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen. 

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-12-28T09:36:11+00:00

    You should find the topic "Surface pro crash". I have posted what I did to improve the situation. It is not perfect now but ways better. I am confident that Microsoft techs will find a solution

    Was this answer helpful?

    0 comments
  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-14T11:19:37+00:00

    Please reply with a link to your Feedback report.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-11-13T18:58:00+00:00

    Thanks Barb,

    It is in my menu. It is named "Centre de commentaires" in french. I have posted a comment with as much details as possible.

    I realized that there is another topic about Surface Pro CRAHS" in this community. They say that their Surface craches and that the screen gets black. I am quite sure that it is not a crash, it is only the screen that gets completely black.

    The last time that it happened to me I did push the button to put my Surface in sleeping mode and than to wake it back. After 2 or 3 times I got back some luminosity. I could have done also a full restart but didn't have to.

    Was this answer helpful?

    0 comments
  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-13T18:12:13+00:00

    if the Feedback Hub App is not on your Start menu, go to

    https://www.microsoft.com/en-us/p/feedback-hub/9nblggh4r32n?activetab=pivot:overviewtab

    to install it.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-11-13T17:00:59+00:00

    Hello Barb,

    You probably noticed that my English is not very good. That's because I am french Canadian.

    I didn't understand your comment regarding a problem report using the Feedback Hub Application.

    I am ready to use that Application but I don't know where to fin it.

    I have not only replied to Asdfplaya, I have also posted a new question in the community. I don't know if it is what you mean by Feedback.

    Thank you for your reply.

    Philip

    Was this answer helpful?

    0 comments