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I received a new Surface Pro 7 8GB 128GB on 27/03/20. The trackpad cursor freezes after a very short time of use on mains power. Cursor unfreezes with power cable is removed. My SP7 is fully updated from Windows update and no other software installed.
Going to Microsoft Support and speaking with a chat agent, I completed steps of running diagnostics and resetting the computer. The problem remained just as bad. The agent decided it was a hardware issue and authorised a return. A new SP7 arrived today 31/03/20 and it has exactly the same problem! In fact it is worse, in that the cursor goes into frozen state more quickly after I attach the power cable. Further chat with agents - they are going to send me a new power supply. But I am dubious that will help.
I like the Surface Pro 7, and it works great on battery power, but is frustrating that the trackpad is completely unusable while on mains power. I suspect some manufacturing fault of inadequate shielding of the trackpad from magnetic interference caused by the power supply. But who knows? I have Surface Laptop 2 and have never had any problem with its trackpad while on mains power.
The last Microsoft chat agent told me my case would be escalated to a more advanced technician. I mentioned that there are over 200 people reporting the same problem in https://answers.microsoft.com/. See http://tiny.cc/u5f8lz He said they have nothing about this problem in their database.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I very recently started having this problem on my surface. I've had the device for 4 years and didn't start having this problem until a couple weeks ago when I bought a new charger for it. This makes me believe it's an issue with the charger. I can unplug the charger and the mouse begins working properly again. I plan to find one of the old chargers hopefully as mine from 2018-ish never caused any problems.
I’ve had the exact same problem on my SP 2017. Only it doesn’t matter whether it’s plugged in or not. However this issue didn’t present itself sometime in mid 2020.
ffor gods sake does anyone have any solution forrrrrrrrrrrrrrrrrr this stupid problem.
Surface pro 7 plus - i3 8 128
its driving me crazy i just wanted to throw it out of windows ,,i hate this stupid device.
during the time that i wrote thre first line keyboard hanged em!!!!!!!!! and i cant even type correctly god dammmmmmmmmmmmmmmmmm(also this mmmmmm thing is so frussssssssssssssssssing)
I have a SP7. Sometime within the last two months I noticed that my Type Cover was timing out after 32 seconds of inactivity. I timed how long it took. After it times out, neither the touchpad nor the keyboard will function for about 7 seconds after the first keystroke or touch of the pad. This timeout happens whether or not the charger is attached. I have deleted and reinstalled the related device drivers. No change. I installed the Intel Graphics Command Center app and turned off the "Panel Self Refresh". No help. It seems strange to me that the timeout is exactly 32 seconds and why it takes 7+ seconds to respond after the timeout. Any suggestions?
