Monitor stuck on displayport with 640x480

Anonymous

Hi all.. Today after I updated my surface pro, my monitor is stuck in a 640x480 resolution. Which is no good with a 49 inch Samsung monitor. If I plug in the HDMI, it works, but, resolution is not that good like it was on the Displayport. Any tips or tricks to get it working again? For some reason it shows 'Flat Panel, 640x480' when using display port, but the samsung drivers when using HDMI.

I am using the surface dock as well. I tried the displayport of the monitor with other computers and it's working fine. Not with surface. Really need help with this one!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

315 answers

Anonymous

2020-02-18T04:09:16+00:00

Still waiting for the official fix......
Was this answer helpful?

0 comments No comments
Anonymous

2020-02-13T16:26:00+00:00

I have this same issue. Very frustrating as there is very little information to be found.
Was this answer helpful?

0 comments No comments
Anonymous

2020-02-09T18:45:01+00:00

Does anyone know if Microsoft is looking into this? I can't believe my surface went from one of the best devices I own to **** in one update. My setup and monitors revolve around DisplayPort and it being stuck at 640x480 doesnt cut it.

100%. I've spent a few thousand between my surface pro 7, surface dock, and monitor (purchased through microsoft).

I'd hope they were a bit more proactive about this...
Was this answer helpful?

0 comments No comments
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2020-02-09T16:15:56+00:00
1. you could upload it to OneDrive and get a link and then paste the link in here.
Was this answer helpful?

0 comments No comments
Anonymous

2020-02-09T16:13:39+00:00

Is there a way to attach a document? The output of the dxdiag is too many characters
Was this answer helpful?

0 comments No comments