Surface Pro 7 Slow WiFi

Anonymous
2019-12-28T15:20:10+00:00

Hello everyone,

I am working with my new Surface Pro 7 i5 one or two days now and unfortunately, I still have severe wifi issues after installing all updates. Speed is between 0 and 1,250 kbit/s.

After searching for this issue, I found several entries describing this kind of problem and some workarounds like setting the MIMO Power Safe Mode to a different value. (as described here) I did all this but still, there is no improvement. 

Any other suggestions on this? Is this a known bug? Is there a patch on its way? Is Microsoft working on this?

Any help is greatly appreaciated.

Thanks a lot

Tim

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-06T02:57:37+00:00

    I want to let everyone know my latest testing and it is GREAT news!!

    This testing was all conducted on wireless 802.11 AC  (i don't have AX wifi 6 yet) using my surface pro 7 I7 with 16 gig memory (which should not matter with testing wifi)

    1. DO NOT USE SPEED TEST app by ookla from MICROSOFT STORE!!!    The ookla web page test was a little better but i think ookla has problems.   Totally bogus readings!!!!!  OOKLA last year speed testing was AWESOME but they did something that has screwed up their service last year and OOKLA has not been the same since and I am now dropping ookla from my life them like a lead balloon.                                     
    2. NOW to the good stuff. My router internet is gig speed as indicated here 936 down 947 up
    3. my DEVICE(surface pro 7) speed from Verizon web based app for my device is awesome 357 down 508 up
    4. this is also verified with SPEAKEASY.NET (i used to use this web page a lot but stopped... I am bringing it back into use from now on.  313 down 434 up
    5. so I placed the surface pro to sleep to test again when it awakes.  There is still a problem with Surface pro 7 waking up with speed testiung BUT not like what I though with the bogus OOKLA STORE APP  Verizon web based speeds 105 down and 312 up and from SPEAKEASY.NET web base speed check and 290 down 263 up

    IN conclusion, There is a problem with the speeds when the surface pro 7 wakes up but nothing like the bogus OOKLA app was giving me and I was led to believe.  

    MY suggestions to all for moving forward step by step:

    1. make sure you surface pro 7 is up to date with WINDOWS and SURFACE updates
    2. reboot your router
    3. then reboot your surface pro 7
    4. open a browser and use https://www.verizon.com/speedtest/ (not sure if it works on non verizon network but please try) and also use  https://www.speakeasy.net/speedtest/  (this will work on all networks) your results will make you happy.
    5. then put your surface pro 7 to sleep
    6. then wake your surface up and retest speed tests

    Let me know what your results are....

    Again there is a slow down when waking from sleep but with a gig speed network it is not that bad.  If your band width is smaller your results may be a lot less and waking from sleep may make you pull your hair out...... if so get a faster internet.

    MY results have given me hope for the Surface Pro 7 and I am extremely happy with my purchase.  MICROSOFT needs to fix the wake up wireless issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-05T19:25:13+00:00

    Hello,

    I wanted to add a little fuel to this fire.

    I noticed my surface 7 (i5) was only managing about 20MB/sec on our 50MB copper connection. I lived with it, but yesterday upgraded to fibre.  I get 375MB/sec on my hardwired desktop and over 200MB/sec on an old Dell laptop, and my old ACER core i3 with 802.11ac

    My surface initially showed 375 on speedtest, but some time later was back to 20 MB/sec. Resetting the router bought it back to 375, but, yet again, some time after it was back to 20. If I do a channel scan on the CISCO router, speed goes back to 375 for a while, but then back to 20. 

    Seems like anytime I poke the router the speed temporarily goes up but not for long.  All of this is assuming the various speedtest modules are in fact accurate. I've tried a number of them.

    This is frustrating when a cr@ppy old Dell and a $250 ACER laptop can routinely manage well over 200MB/sec and my Surface7 only 20.

    Microsoft: please fix this!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-02-08T01:43:04+00:00

    Having same issue. Occurring after waking up from sleep (which in a laptop like this that is always put in sleep, ends up being always).

    I reinstalled driver with no improvement.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-02-05T22:22:26+00:00

    So sorry to hear. I know how frustrating it is! I gave up after weeks of trying to get some idea what they were going to do about it. I escalated 3 levels up and couldnt get any answers about this. Support told me to return it when I Pushed for when it would be fixed. i returned it and got an HP Spectre 360x 2 in 1 and I love it. Havent had a single problem. Folds to be a tablet and is Same weight. good luck to you!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-02-05T20:21:10+00:00

    I too have an SP7 and a unifi setup (usg P, HD ap and two UAPs, cloudkey and 5 various unifi switches) with zero issues. If you have fast roaming on, switch it off, and i leave 

    running controller 5.13.9 and devices on 4.2.0.1 and also have band steering off) i have no issues on a 380/3imbps cable connection. I have no issues, so I would look an unifi to make sure its good. I also have DPI and IPS on.

    Was this answer helpful?

    0 comments