Surface Pro 7 Slow WiFi

Having just received my brand new Surface Pro 7, I was experiencing the same almost non-existent wi-fi download speeds on all wi-fi networks at all times.  I found the solution to my problem.  On my system, if the Microsoft Wi-Fi Direct Virtual Adapter is not enabled (i.e. not listed in Device Manager under Network Adapters), my download speeds were pathetic.  On the other hand, if the Microsoft Wi-Fi Direct Virtual Adapter appears in Device Manager, I get proper download speeds.

As best I can tell, the only way to get Microsoft Wi-Fi Direct Virtual Adapter to appear in Device Manager is to either (1) be actively projecting to a wireless display (obviously not a suitable option) or (2) change the option in All Settings | System | Projecting to This PC, to allow other devices (with  your permission) to project to your device.  This option enables the Microsoft Wi-Fi Direct Virtual Adapter.  You'll need to adjust the other related settings if you want good speeds on all networks (even unsecured ones) and/or when your Surface is running on battery.

This is obviously not an ideal solution, but at least its a good work-around until Microsoft and/or Intel fixes the buggy wi-fi driver.

Hope this solution helps others.

This is my surface is my first and the comments out here I am starting to regret the purchase and even giving Microsoft a shot. 

I have the same problem.

WE should not be required to JUMP THROUGH HOOPS to get this fixed.

These machines are $1500 plus (my pro 7 16gb mem 256 ssd 10th gen I7)

and Microsoft is not stepping up to the plate?

Wouldn't have this issue with HP or Lenovo.

I am warning you Microsoft you can give me my money back if this does not get fixed

I am just out of my 15 day return period by 5 days.

If this is not fixed asap remember Microsoft customers talk and post telling the stories that will not help your company sell your hardware

so keep dragging your feet 

it will not bode well with the Microsoft community!

I AM EDITING MY POST.

THIS OCCURS EVEN ON A FRESH REBOOT

SO IT'S NOT WAKING FROM SLEEP

Surface pro 7 - 32 gig down 256 upload

my samsung s8+ gets 200 down 300 up.

WHATS WRONG WITH THIS PICTURE?????

Have you tried this? https://borncity.com/win/2019/11/01/wi-fi-rger-mit-surface-pro-7-surface-laptop-3-workaround/

Hi timtos,

Thank you for your response. We really appreciate the effort you exerted in troubleshooting your Surface device. Since you reset the device and it still has a slow internet connection whether connecting it to a public Wi-Fi or to your own Wi-Fi network, we highly suggest to reimage the surface device to reinstall its default operating system. 

So,here's  how you can reimage the Surface device.

Note: One step that we can suggest to troubleshoot the issue is to Reset the device using USB Recovery Image. This option will reimage the entire device and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device so you might need to back up your files first. You will need also a 16GB/32GB of USB flash drive that must be formatted into FAT32 prior to downloading the Recovery Image. If you like to try, you can follow the steps provided below.

- HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE -

To download the Recovery Image:

• You'll need a PC running Windows 7 or later or Surface Device.

1. Visit the page to Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for.

Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device 4. Download the recovery image using the button on the page 5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface

USB recovery drive.

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

USB recovery drive, please follow the steps below:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot , and then select Recover from a drive . If prompted for a recovery key, select Skip this drive at the bottom of the screen.
6. Choose either Just remove my files or Fully clean the drive.

The option to clean the drive is more secure but takes much longer, however, we highly suggest to select fully clean the driveto reset it back to its default operating system and to replace the existing one. 7. Select Recover.

Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

If issue still persist after reimaging the device, you maycontact support for replacement options.

• If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Crest_Z

Hello Barb,

thanks for adding support to this issue. Unfortunately I have it in all locations and in my case, I have this problem ALL the time, not just after my device comes out of sleep...

Cheers,

Tim