Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

137 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-09-27T22:10:22+00:00

    Nope, I just use the standard charger that came with the laptop.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-27T22:02:28+00:00

    Just for curiositys sake:

    Do you use any kind of dock?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-09-27T21:55:38+00:00

    Same here for me, this is still happening. 

    Gave up and bought a Mac to use for the pass month hoping they would have fixed this but still happening.

    SurfaceBook2 15' i7, 16GB, 256GB

    Started happening August 2018 when I updated, tried multiple mouses all getting intermittent freezes/lags on Surface but completely fine on another laptop and Mac. Can't believe Microsoft still haven't fixed this on one of their top on laptops.

    Workaround for Better Performance so far working well but that is not a solution.

    Julian.

    Nevermind, Better Performance seems to drop the occurrence of the spikes/lag of the mouse but it still happens. And Recommended seems to drop it even more.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-09-27T21:22:23+00:00

    Same here for me, this is still happening. 

    Gave up and bought a Mac to use for the pass month hoping they would have fixed this but still happening.

    SurfaceBook2 15' i7, 16GB, 256GB

    Started happening August 2018 when I updated, tried multiple mouses all getting intermittent freezes/lags on Surface but completely fine on another laptop and Mac. Can't believe Microsoft still haven't fixed this on one of their top on laptops.

    Workaround for Better Performance so far working well but that is not a solution.

    Julian.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-09-19T22:30:45+00:00

    Same Issue here,

    just with a very cheap logitech mouse. 

    Works perfectly fine on different machine.

    Was this answer helpful?

    0 comments