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Hi there :)
I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).
Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.
Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.
I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?
I also tried to switch between the two USB ports, same thing.
I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.
Any idea ?
Regards :)
Ps : Here is a link to the Reddit post I wrote (link)
EDIT :
Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.
Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.
Maybe the two are now incompatible ?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had this problem too. It only occurs when i am working on a metal table with the charger connected. If i put the laptop on the carrying pouch so it is completely separated frim the table then it stops. Am sure there are other causes too but there must be something causing interference. When i work on a standard wooden table it never happens. So worth checking other forms of interference around rheblaptop and charging cable if other solutions have not worked.
Hey TusharNawale, with me the error already occurs when there is practically no nominal load. Like others here, I have observed that Google Chrome sometimes seems to increase the error, but it also occurs without. Sometimes it really drives me crazy because the mouse hangs every two seconds and then jumps to the appropriate place. This also indicates that all signals are transmitted, but there is a certain delay between transmission and display. My guess is that some packets cannot be processed correctly or a variable overflows. Since this can happen with every signal that is sent, the error occurs more often with high signal frequencies than with low ones. But this is only a guess I have only amateur computer science knowledge.
Anyway, just like you, I bought this laptop to work with and not to watch movies, and it is frustrating not to get help from Microsoft at such a high price.
