Surface Pen makes screen flash black

Anonymous
2019-08-08T17:39:38+00:00

I recently purchased a Surface Go to use for in-class note taking, along with a surface pen. I have been using it for approximately 2 weeks and have noticed an issue when using the pen. Randomly, about once a day when taking notes in OneNote, when I press the pen to the screen, the screen will flash black. Oddly, this only occurs when using solid colors for the the pen and pencil. The highlighter and rainbow colors do not do this. I can fix it by restarting it, but it is an inconvenience. Any ideas what is causing it and how I can prevent it from happening in the future?

Surface | Accessories | Surface Pen

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  1. Anonymous
    2021-07-02T12:41:56+00:00

    Updating the firmware of surface is only thing of the assorted options suggested that actually worked for me...having waited a number of months for the firmware to be released (June 2021)

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  2. Anonymous
    2021-07-01T16:50:53+00:00

    I rolled back my latest update on the integrated graphics card and it fixed the problem!

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  3. Anonymous
    2021-05-20T17:39:42+00:00

    I had this exact same issue BUT not with a microsoft computer.  I am using a dell 7200 2 in 1.  Onenote 2016 would work fine but if i tried the new one note OR whiteboard i would get the screen flashing every time the pen or my finger would contact the screen.  This has fixed my issue, so thankful I found this fourm

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  4. Anonymous
    2021-03-31T02:58:02+00:00

    I switched to OneNote 2016 and the problem has stopped!!

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  5. Anonymous
    2021-02-25T17:01:42+00:00

    Hey, WHAT driver did you replace? That might help us as well...

    Google intel graphics drivers, and install their automatic updater. In the list you will get 3 updates, just update the Graphics one with the "non OEM" version.

    I humbly apologize as I did not return to this post and update my situation. I've resolved this issue a while back and forgot to return to this post to update. Again I do apologize. However I found the solution to be exactly as stated above, I as well updated the Intel graphics drivers which can be found through intel, or the product manufactures websites provide under the support tabs. Although in response To automatic updaters, I have found in some situations where automatic updaters will provide you with drivers that are older then the drivers you currently have installed so please check the driver version information 1st before changing or updating your driver.

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