Surface Pen makes screen flash black

Anonymous
2019-08-08T17:39:38+00:00

I recently purchased a Surface Go to use for in-class note taking, along with a surface pen. I have been using it for approximately 2 weeks and have noticed an issue when using the pen. Randomly, about once a day when taking notes in OneNote, when I press the pen to the screen, the screen will flash black. Oddly, this only occurs when using solid colors for the the pen and pencil. The highlighter and rainbow colors do not do this. I can fix it by restarting it, but it is an inconvenience. Any ideas what is causing it and how I can prevent it from happening in the future?

Surface | Accessories | Surface Pen

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  1. Anonymous
    2021-02-18T09:22:29+00:00

    Great it worked for selimrecep and Erwin, but it didn't for me, I updated (against the Tablet's (Microsoft's) advice) to Intel graphics driver 27.20.100.9168.  Is that the same one that fixed it for you two? I had previously updated driver/firmware on windows update to 17763_20.020.2886.0. My issue only happens with whiteboard and as others have pointed out, only when using solid not rainbow colours - was that the same for you?
    I also have had screen brightness flitting whilst the auto-adjust brightness was set - so have had to disable that.

    I am not sure which version I have, but I can check in the night. 

    I just went to the intel website, click download drivers and there was a program that did all the detection and such... I only installed the new graphic drivers, not the other 2 options.

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  2. Anonymous
    2021-02-18T08:10:17+00:00

    Okay, I think I found the solution (at least for me), I had a Intel Iris HD Driver Upgrade but I didn't upgrade because I didn't want to leave my Intel OEM Graphic Driver, but when I upgraded, the issue was solved somehow, gpedit things didn't work for me...

    I think you are right selimrecep, I updated the non OEM drivers using that Intel installer, and no more issues.

    I am not going to touch it anymore! because it works fine now. 

    :)

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  3. Anonymous
    2021-02-17T19:22:00+00:00

    Exactly same issue, updated drivers/firmware whiteboard on a very recent Surface Pro 7. Also tried the latest Intel display driver.

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  4. Anonymous
    2021-02-08T20:14:00+00:00

    Selimrecep can you provide a link to the Intel iris hd driver you downloaded?

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  5. Anonymous
    2021-02-08T19:21:29+00:00

    Okay, I think I found the solution (at least for me), I had a Intel Iris HD Driver Upgrade but I didn't upgrade because I didn't want to leave my Intel OEM Graphic Driver, but when I upgraded, the issue was solved somehow, gpedit things didn't work for me...

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