Surface Pro 4 "Plugged in, Not Charging"

I have been trying to figure this situation out for sometime.  It is unbelievably  frustrating.  I have found the way that certain apps are accessing the CPU and GPU can create a problem.  One of these, sadly, is Opera which I prefer for a number of things.  I have found doing the following can help but if it does not, you'll need to reconsider the way a certain program or programs deal with graphics.

Open Task Manager, Find WINDOWS EXPLORER, and restart it; then

Open Device Manager, Look at Battery, Find ACPI Device Manager and then Uninstall it; then

In Device Manager, Click Action Menu, and Select Scan Hardware; reinstall driver if/when prompted; then

Restart your machine.

Between these two things, this worked for me.  You may have to load one application at a time to find the application which may be causing the issue.  There is always a possibility there may be more than one.

Folks, I think it may be time for a Class Action suit against Microsoft on this. Clearly there are thousands of folks are there with this experience yet Microsoft continues to do nothing about it.

Anyone spoken with an attorney about this?

I have a Surface pro 4 using it in a surface pro 3 docking station, I have cleaned the contacts, uninstalled the adapter/reinstalled, changed polarity of the AC adapter and after reaching 100% fully charged, four or five hours after fully charged, the

surface pro 4 then stops charging, stating plugged in/not charging and then proceeds to drain the battery while still plugged in until the Surface pro 4 shuts off after reaching 10% battery life and unless you take it out of the docking station or unplug the docking station and plug it back

in, the Surface pro 4 will NOT charge again.....,why doesn't Microsoft get off their ass and fix this ongoing issue.....I also have a Microsoft designer keyboard and the media keys stop functioning 15 minutes after connection.....Getting fed up with Microsoft

and their customer service failure to address issues with their products

 no custom power profiles.        

That's odd.  I have 3:  Balanced (recommended)  Power Saver (which I switched to once when I noticed that I had been in the "Plugged in, not charging" state) and High Performance.   Oh.  Maybe the CU has changed that last one?   No.  It's still there, slightly hidden under Show additional plans.  So, looks like I used the wrong word to describe what you would need to look for:  it's actually "Power plan."  

One thing the CU changed is what  Win-x O  does but it is still possible to get to the Control Panel, Power Options to see these.  Also, at the bottom we are reminded that the Mobility Center (Win-x b)  provides an easy way to switch plans.  That is also where the problem symptom seems most evident.  I hadn't noticed before but right-click on the Battery icon in the Taskbar also provides quick navigation to these elements, bypassing the new modern dialog.

FWIW it looks like in my case 99% available (plugged in, not charging) means that it can use the power but not deplete the battery.  I wonder why your battery gets used then?  So, one difference between us would be that you will have the ability to use Connected Standby.  Then if that is enabled, perhaps disabling it would cause a useful change.

Good luck

Robert

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Robert, I'd like to know how you got any other power plan to appear, other than Balanced.  I've had a Surface Pro 3, Pro 4, and Pro (2017), and since Win10 none of them have ever had any other plans available besides Balanced.  There is no "show additional plans", there is only Balanced and nothing more.  

Back to the "plugged in, not charging" issue, I have occasionally gotten it before on the Pro 4, but usually only when using certain apps or programs.  However, even then it was still only sporadic, not 100% reproducible.  Now with the latest 2017 generation, I have been getting the issue at least once/day, but does not seem at all tied to running any specific programs.  At first I thought it was a bad power supply, so I replaced it, but the issue came back the next day.  It appeared again just this morning, and this time I put the Surface into hibernate, unplugged it from the docking station, unplugged the power from the dock and let it sit for a few moments.  Then I plugged the power back into the dock, gave it a moment to "wake up", then reconnected the Surface and woke that up too.  After everything was back up & running, now the battery is charging normally.

A very mysterious problem, that Microsoft should probably take a closer look at.  I love the Surface devices, but as others have mentioned, we rely on these machines to get work done so batteries that don't charge are more than a minor inconvenience.