Surface Pro 4 "Plugged in, Not Charging"

Anonymous
2016-03-16T13:08:47+00:00

So I did a search and found a lot of similar issues with the Pro 2, but nothing that really fits what I'm dealing with regarding my pro 4.

I've already swapped it out once before for this same issue, so I don't believe this is just a one off issue.

I have a Surface pro 4, i7, 256gb, 16gb RAM. I use the Surface pro 3 docking station with insert and have connected through the dock the following:a Single Dell 24" monitor off the displayport out of the docking station, Satellite/sub sound system, wireless keyboard, wired mouse, and a bluray drive. So that's the setup.

here is the issue. When ever I attempt to do anything that is somewhat power intensive, I get the  "Plugged in, Not Charging" issue. For instance if I play "Call of Duty: Heroes" which is a download from the app store it stops charging. Doesn't matter if I have the surfaced docked or connected directly to the supplied power cable.

The batter charges, it lasts 4-5 hrs when not on the charger. If I'm just doing word processing or watching a video, if I'm not compiling code, digital circuits, or playing a very very very low demand game it works just fine.

Anyone with a similar issue? Anyone able to get this resolved?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-03-15T15:48:24+00:00

Here's what worked for me just now.

I've got a Surface Pro 4 i7/16GB  with the Microsoft Dock, and it stubbornly refused to charge.

I went into Device Manager, ![](https://learn-attachment.microsoft.com/api/attachments/1f924923-6af6-422b-8472-31c1b800abbc?platform=QnA and for each of the "Microsoft AC Adapter" and "Microsoft Surface ACPI-Compliant Control Method Battery" devices, I selected them, right-clicked, "Uninstall Device", then went to Action, Scan for Hardware Changes, and it re-appeared.  After doing that to each of them, my SP4 started charging again.  No reboot necessary.

More info can be found in the Surface battery won’t charge troubleshooting article.

Hope that helps someone out there.

Your mileage may vary.

-KwM-

Was this answer helpful?

80+ people found this answer helpful.
0 comments

97 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-02-22T01:18:33+00:00

    I bought my Surface Pro 4 at Best Buy and after a year and 3 replaced chargers, my computer will still not charge. I also get a message that will tell me how long until fully charged, but the percent charge left will never change. I cant return the computer or anything because it has been a year even though the thing is a piece of junk, and I dont want to get my computer replaced with a new equally trash computer so I just have to deal with it. This may sound stupid, but when I got really mad, I screamed and punched the screen, and all of a sudden it decided to start working again. probably will continue to not charge tho. Totally stupid and am never buying a surface ever again and will never reccommend it because of the numerous problems I have faced- switching to Apple when I can.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-08T05:02:47+00:00

    I just had this happen to me.  It seems to be a common problem.  I have had my surface Since Black Friday 2016, this is the first issue I have had like this.  Identical to this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-24T00:46:44+00:00

    Add me to the list. My SP4 actually died from a dead battery last night while plugged in. If I disconnect the power briefly and plug it back in, it charges for a few seconds then stops. It actually says plugged in, not charging.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-23T12:39:57+00:00

    Hi

    Have you guys tried to update the firmware on the Surface Pro 4 dock? 

    Download the Microsoft Surface Dock updater from the Store.

    This updates the dock make sure you follow the instructions

    I didn't try this because my Surface Pro 4 refused to charge using any of the 3 mains cables I had (two "normal" charges and one Surface Pro 4 Dock).

    Good to know about the dock updater utility though thanks.

    Was this answer helpful?

    0 comments