Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-11-12T10:09:02+00:00

    It seems as windows update 1803 caused the problem with the type cover. Temporaily solution is by draining the battery (disconnect the ac) and disconnecting the type driver from the SP4 . it works for several days till the type cover stopped working again and I ha d to repeat the formula again.

    However MSF has to solve this problem which looks more and more as software problem caused by their update 1803.

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  2. Anonymous
    2018-11-12T06:17:44+00:00

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  3. Anonymous
    2018-11-12T06:16:53+00:00

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  4. Anonymous
    2018-11-11T13:30:51+00:00

    Thanks! count me in

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  5. Anonymous
    2018-11-11T13:20:41+00:00

    I solved the problem with my surface pro 4.

    1. I disconnected the cover type from the surface .
    2. I disconnected the surface itself from electricty ( charger) .
    3. left the hall unit disconnected like that, overnight.
    4. in the morning I connected the keyboard ( cover type ) to the surface and the surface to electricity, and cover type worked as usual.

    Seperating the parts as I described worked like hard reset.

    It works (temporary) as you described until next reboot with connected power or full battery. So it looks like it has something to do with power management of our surface.

    I spend around 2500€ for a premium device: first I had to replace it because of flickering screen, then my surface pen stopped to work, and now the type cover is dead. grrrrrrrr Microsoft what is going on?

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