Surface Pro 4 type cover suddenly not working.

Anonymous
2018-07-12T03:26:44+00:00

I don't know what happened. I turned my Surface Pro 4 on the other day and the type cover is dead. No lights. No response. No indication that it's working at all.  I rarely take my surface anywhere. 

This started on July 9th 2018. My system information is below. I've gone through all of the steps in the "Troubleshoot your Surface Type Cover or keyboard" page. I've tried to manually download and install the latest firmware and drivers from the "Download firmware and drivers for surface" page. I picked SurfacePro4_Win10_16299_1801701_1.msi. My device manager does not show the "Surface Touch Cover Filter Device" under keyboards or anywhere. It only shows the HID keyboard and cannot detect my type cover. The type cover is completely unresponsive. Also, my windows updates are completely up to date. I've provided the links to the troubleshooting pages I used below.

AGAIN, WTH

Troubleshoot your Surface Type Cover or keyboard

Download drivers and firmware for Surface 

Edition

Windows 10 Professional

Version

1803

OS Build

10.0.17134.165

Serial #

035060755053

Processor

Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz

Graphics card

Intel(R) HD Graphics 520

System

OSType64BitX64

RAM

8 GB

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-09-09T14:31:07+00:00

    New idea: if I remember well type cover turned off when it was rotated at back side of the tablet. Also I remember very clearly first type cover issues. It happened occasionally time to time and than pernamently. Is it possible that there is wrong information from rotation sensor which disables the type cover? Type cover and rotation sensor works together right? At least rotation was disabled when type cover was attached.

    My rotation sensor stopped working at the same time as type cover, but I don't know what to try next... I tried disabling HID sensor collection without affect... Any idea?

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  2. Anonymous
    2020-09-09T07:57:49+00:00

    Hello lwarnerADM, 

    thak you for your message. It seems you are lucky because I have tried the same thing without success.

    I still can't figure out what is wrong. My type cover works with another surface.

    I was finally able to update to win 2004 and it doesn't help.

    Type cover is visible in device manager saying device migrated, configured and started... (This was also shown in Win 1909 but you have to scroll down in Events tab) There is also shown message "This device is working properly".

    It seems that system update makes your computer only better liar.

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  3. Anonymous
    2020-09-09T00:56:30+00:00

    I had the same problem today. Here's what I did to fix it.

    Scenario:  Surface 4 Pro, plus OEM type cover. My GF's laptop, actually. I recently updated it to Windows 10 build 1909 (in the last couple of months). She doesn't use it every day, only a few times a week. Turned it on today, told me the keyboard didn't work.

    Checked mechanical, no issues found. Checked function in UEFI, non-functional. Typically this indicates a faulty keyboard. But the Surface keyboard uses writeable firmware, so a possibility existed that there was a firmware issue.

    Anyway, the fix in my case was to download the most recent Surface drivers. Windows Updates showed no new updates / patches (I was already up to date). Here's the general page:

    https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware

    and I went to the page for my laptop, the Surface 4 Pro:

    https://www.microsoft.com/download/details.aspx?id=49498

    The Download button will download a bunch of files, some MSI and some zipped folders. I didn't bother to check if the MSIs are dependent on the zipped folder content, but I unzipped them all anyway.

    I first installed the file

    "SurfacePro4_Win10_1701001_0.msi" and rebooted.  No change.

    I chose that file because there is a matching folder (from the zip files) that contains firmware images. And it is the highest number sequence (e.g. latest version).

    Then I installed the file

    "SurfacePro4_Win10_18362_20.034.43185.0.msi" and rebooted. Success!  The type cover worked again.

    Now, I'm pretty sure that the first package did not contribute to the fix, but I have no way of confirming that.  But anyway, in my case, the above resolved the issue.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-08-10T13:42:34+00:00

    I just saw something that might interest some of you with the dead typecover issue. https://www.brydge.com/products/brydge-12-3-pro

    I wish there was a way to fix the actual problem, but this brydge device seems to be the best solution out there. *I* plan to order one..

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  5. Anonymous
    2020-08-09T21:35:23+00:00

    The thing i posted was just a copy paste from page 56 of this thread. I have no idea if it works but when i have time i plan on trying it. Sorry for the false hope but i think everyone of us with this issue is used to that now.

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