Surface book 2 power button not working unless I detach and reattach

Anonymous
2018-03-28T10:42:16+00:00

This is quite infuriating as my PC won't come out of sleep mode unless I detach the tablet and then reattach it and then hold the power button for 5 seconds.

Am I doing something wrong? I haven't changed any settings

Surface | Surface Book | Power and battery

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Anonymous
2018-03-29T11:14:35+00:00

Hi,

If your Surface won’t wake up from sleep, try to simultaneously press the Windows logo key +Ctrl+Shift+B.

Here are some solutions that you can try to help resolve the issue.

Force shutdown your device

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this takes about 20 seconds), then release the power button.

Install the latest Surface and Windows updates

We recommend that you install the latest updates to keep your Surface performing its best. You can get updates now by checking Settings > Update & Security > Windows Update. You can find the details of the latest update on our Surface Book 2 update history page.

Clean the connectors on your Surface Book

  1. Detach the Clipboard from the keyboard.
  2. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
  3. Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.

If none of the solutions work, I suggest that you bring your device to a Microsoft Store near you and have it checked by one of our personnel. You may also contact our Microsoft Support team for further assistance. If you're outside the US, contact our Global Customer Service.

Let us know if you need further assistance.

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  1. Anonymous
    2018-04-08T22:14:58+00:00

    Same problem here. It happens to me every day and has been happening for almost 4 weeks. The only thing I have found to help is to disconnect the keyboard and reconnect it. It appears that the problem started happening after an update.

    Any other suggestions for the fix?

    Cleaning doesn't help.

    Also, why would resetting my computer be recommended as an option? I've had it since December...

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  2. Anonymous
    2018-04-03T13:32:06+00:00

    Hi Brkk,

    Running the Power Troubleshooter automatically checks Windows power plans and detects your system settings that affect the power usage. To run the troubleshooter, follow these steps:

    1. Go to Settings.
    2. Click Update & Security.
    3. Choose Troubleshoot.
    4. Click on Power, then click on the Run the troubleshooter button.

    If running the troubleshooter doesn't work, run the Surface Diagnostic Toolkit. Click on this link on how to run the toolkit.

    Also, poor connection between the contacts can cause this issue. Try to clean the connectors. 

    1. Detach the Clipboard from the keyboard.
    2. Wet a cotton swab with rubbing alcohol. (Use 95% isopropyl alcohol or higher if possible.) Clean the silver pins on both faces of the three connectors located on the top middle surface of the keyboard hinge. Rub the cotton swab back and forth vigorously to clean the pins. Use a fresh swab surface to clean each of the connector faces (six in total).
    3. After you're done, make sure the pins are dry and that there are no cotton fibers on the connector. Reattach the Clipboard to the keyboard.

    Reset your Surface if none of the solutions work.

    Let us know if you need further assistance.

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  3. Anonymous
    2018-02-17T16:06:32+00:00

    I already tried those. They didn't work.

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  4. Anonymous
    2018-02-17T14:48:15+00:00

    Hi Michael,

    Thank you for letting us know your situation. We always find ways on how to resolve our customer's issue. If you're having a problem with detaching or attaching with your Surface device' keyboard, we suggest you to follow the solutions that can be found on this link. You may also download and run Surface Diagnostic Tool to fix it.

    Should you need further assistance, feel free to get back to us.

    Regards.

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