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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
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Is there a way to fix the display after option 2 or are you stuck with a big display?
Many thanks! I actually was interested because I both needed a tablet + a laptop. Great part of my job is to teach some BI softwares which are only available for full OS (some of them like Power BI only availbale for Windows, so that pretty much ruled out everything else), plus I spend much time of the day reading documents and papers, which is not very comfortable to do on a laptop. On top of that, being able to draw with my hands when teaching online would be very nice for me, it's a bit weird trying to do so with my mouse as I do now.
I was doubting between something like a Surface Pro, which is more expensive but solves both problems and doesn't involve carrying multiple devices, and going simply for a laptop + tablet, which could even be cheaper and less problematic for what I see...
Appart of the shutting down problem, do you experience any other issues, like overheating or stylus not working correctly?
Thank you very much
Yeah exactly - if you can get a Surface Pro that is working, it's kind of a dream device for all of that. I have only had the Pro 7 for 6 weeks, but my stylus works really well. It's one of the reasons I got a Surface Pro.
I was going to say I haven't had any problems with overheating, but that's not completely true. I've just prevented it from happening by changing the power setting, and then forgot all about it. But if I have the power set to "Best Performance", especially when it's plugged in, it does get hot and the fan runs a lot (I haven't had it shutdown or anything yet). I have ample power, even on the reduced settings, so it hasn't really bothered me. Obviously, in an ideal world, that shouldn't be necessary. But again, I feel like I have no better device options. So as long as it's stable, I deal...and generally am very happy with it.
