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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
I was about to buy today a SP7 for my job but, after reading all this + heating issues + stylus pressure issues, spending 1300€ on this is starting to feel like a waste of money. For that amount I would expect it to work for not less than 4-5 years.
For those who already own one, do you think it's worth it or should I look for a more reliable laptop?
Thank you very much.
To give a slightly different opinion...I think it depends what you want/need. From my perspective, there is no comparable device available. When it's working well, it is an absolute joy and I can't imagine ever being without it. I had a Surface Pro 4 (granted, it got replaced under warranty early on because the screen was playing up) for three years and it was superb. I would have continued using it for many more years and been completely satisfied doing so (if someone hadn't stolen it).
But...clearly, there are reliability issues and problems that can go unresolved indefinitely. Since applying fix #4, my Pro 7 has been completely reliable and I have loved it. Instant wake and the speed of Windows Hello still blows me away, compared to the Pro 4. I'm actually using it in tablet mode now, which I never did with my Pro 4, and it feels like a functional tablet (not just a PC in tablet form). So really, love it.
But before I got this issue resolved, I seriously thought through whether I could manage with an iPad Pro. Purely for the sake of reliability/dependability. In the end, I had to conclude that I could not do the work I need to on anything that isn't running a full OS. I never want to go back to a laptop. And I don't think there is another Windows tablet that can compare with the Surface Pro. And so...for me it isworth it. But the maths will be different for everyone. And it felt different for me too, the day my Surface was shutting itself down every 5 minutes.
Many thanks! I actually was interested because I both needed a tablet + a laptop. Great part of my job is to teach some BI softwares which are only available for full OS (some of them like Power BI only availbale for Windows, so that pretty much ruled out everything else), plus I spend much time of the day reading documents and papers, which is not very comfortable to do on a laptop. On top of that, being able to draw with my hands when teaching online would be very nice for me, it's a bit weird trying to do so with my mouse as I do now.
I was doubting between something like a Surface Pro, which is more expensive but solves both problems and doesn't involve carrying multiple devices, and going simply for a laptop + tablet, which could even be
cheaper and less problematic for what I see...
Appart of the shutting down problem, do you experience any other issues, like overheating or stylus not working correctly?
Thank you very much
Not worth it. There are many issues other than what is listed on this specific post.
My recommendation is go with OEM vendors like Dell, HP or Lenovo if you are keen in Windows ecosystem else Apple iPad Pro or Macbook if you want to switch the ecosystem.
Until MS commits resolution of all these bugs formally, investment on any tabs from MS will not give you ROI that you are desiring.
I was about to buy today a SP7 for my job but, after reading all this + heating issues + stylus pressure issues, spending 1300€ on this is starting to feel like a waste of money. For that amount I would expect it to work for not less than 4-5 years.
For those who already own one, do you think it's worth it or should I look for a more reliable laptop?
Thank you very much.
To give a slightly different opinion...I think it depends what you want/need. From my perspective, there is no comparable device available. When it's working well, it is an absolute joy and I can't imagine ever being without it. I had a Surface Pro 4 (granted, it got replaced under warranty early on because the screen was playing up) for three years and it was superb. I would have continued using it for many more years and been completely satisfied doing so (if someone hadn't stolen it).
But...clearly, there are reliability issues and problems that can go unresolved indefinitely. Since applying fix #4, my Pro 7 has been completely reliable and I have loved it. Instant wake and the speed of Windows Hello still blows me away, compared to the Pro 4. I'm actually using it in tablet mode now, which I never did with my Pro 4, and it feels like a functional tablet (not just a PC in tablet form). So really, love it.
But before I got this issue resolved, I seriously thought through whether I could manage with an iPad Pro. Purely for the sake of reliability/dependability. In the end, I had to conclude that I could not do the work I need to on anything that isn't running a full OS. I never want to go back to a laptop. And I don't think there is another Windows tablet that can compare with the Surface Pro. And so...for me it isworth it. But the maths will be different for everyone. And it felt different for me too, the day my Surface was shutting itself down every 5 minutes.
Honest advice: Look elsewhere do not throw your money away. My first and last time I bought a device from Microsoft. Device is shutting down 2 times a day. And it could happen anytime. So if this happens at Zoom Meeting times or while working or writing in word - I'm ****. Wouldn't even pay 100 bucks for the highest specs version today. Yea read the first sentence of this post again if you are still thinking about buying this device.
