Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-04-16T15:47:41+00:00

    I'm experiencing the same issue.   ...but it only happens when its not plugged to power.

    ...so If the device stays ideal for a minute while on battery, it will suddenly shutdown.

    Any solution?

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  2. Anonymous
    2020-04-16T12:12:00+00:00

    I have exactly the same problem, but on my laptop 3... It shuts down or freezes only on battery....

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  3. Anonymous
    2020-04-15T20:52:24+00:00

    After so long looking forward to owning a surface pro, my SP7 facing this same issue of shutting down randomly...and I just got it yesterday. What amazes me is that despite hundred threads here on this issue Microsoft had not responded...Shocking..i can't be bothered with MS anymore. Returning mine tmrw.

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  4. Anonymous
    2020-04-15T20:11:22+00:00

    Same issue here... got the device since yesterday and had no troubles. But today it shut down three times in a row, directly after I activated the Face-ID function. Could that be a reason? While reading this thread it freezed completely and I couldnt turn it on for some minutes. I am going to refund it now. Hopefully the new device will work better, maybe without the Face ID Option ...

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