Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-04-15T20:10:50+00:00

    Guys is there any hope that this issue gets resolved?? Or should i send back my surface pro while i can and think about getting another machine?

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  2. Anonymous
    2020-04-15T19:53:47+00:00

    I have the same issue received 6 of these devices all have exact same image on them only one shuts down randomly when on battery.

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  3. Anonymous
    2020-04-14T13:59:30+00:00

    @CM_TX thx for keeping the information about these "dirty fixes" in the community.

    In the meantime, I would be happy to hear something from Microsoft here, because it's a real pity that so many people have to deal with this problem (the number of unreported cases is certainly much higher).

    I can't use the device productively, because every time I try to start e.g. a videoconference, my interface crashes sooner or later. But: It only happens when the power cable is plugged in (other people have noticed this behavior in the opposite direction).

    I will start to spread this topic a bit more in my social media channels. Fortunately I have enough followers to bring the topic to the public.

    Agreed, and please continue spreading the topic!  We need Microsoft to address this head-on and ASAP.

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  4. Anonymous
    2020-04-14T13:47:49+00:00

    Thanks for consolidating the options.

    I am trying Option 4. Hoping that this works for me.

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