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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Here's a fix that has worked all day for me so far. I can't take credit for it, but can't figure out how to cross-post here:
"This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.
I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."
Hello,
Even I'm facing same issue now. Previously my Surface Pro 7 keep getting frozen when idle but after doing multiple drivers updates, re-installations with MS support people, now it shuts down when idle. Tired of fixing these silly issues on not even a month old Surface Pro 7 (i5, 8GB, 128 GB).
Such a waste of time, now I'm regretting, I should have gone for ipad pro.
All diagnostics ran (memory and MS diagnostics), but no issues found.
Since posting my issue that everyone else is having, I searched back and found four options that were posted by member "seanbob" on page 17. I chose Option #4 that he learned from another member in this community. (I'm new to the Community to I apologize for not giving the appropriate credits.) Option #4 was an easy download of the Intel Graphics Command Center from the Microsoft Store. Installed the application, opened it, and followed the simple steps described below in "seanbob's" words.
"I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."
Again, he lists three other options that he has tested himself so I highly encourage everyone to take a look until Microsoft catches up and sends out an update. Like I said, I was ready to take my Surface Pro 7 back a couple of hours ago. I've had it for a couple of weeks. Followed the above steps and it has not closed down yet without me initiating it.
I returned mine and got a new one yesterday. This has done the same. Now the new device has auto-brightness or auto-contrast issues. The screen keeps flickering randomly.
