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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
I've been in contact with Microsoft about this, and I think it may be solved-- at least, I can't reproduce the crash like I could after making this change.
Go to Device Manager -> System devices -> Open properties for "Intel Management Engine Interface" -> Power Management -> Uncheck “Allow the computer to turn off the device to save power”
This workaround currently works for me, even though I haven't know what are the side effect that could happen.
Thanks! Still waiting for the official fix though
So, I have run the surface diagnostic toolkit in hopes that it would have solved the problem, but it kept persisting, i have been a loyal customer to Microsoft as they produce some of the best products, but now I am quite disappointed with this new top of the line device that seemed to be a one of a kind type. it would mean a lot if the Microsoft surface pro team could find a solution to this problem so that it does not affect the well built reputation of Microsoft.
For now I took a screenshot of the reliability history hoping it could help.
I am having this issue too. Surface Pro 7 just shuts down randomly if not connected to a power source.
Surface Diagnostic Toolkit has not helped.
Even after a total wipe and reinstall on Windows it still happens.
Clearly there is a problem with a batch of these devices. Not what one would expect of Microsoft.
My Surface Pro 7 issues are seems to be solved by adjusting sleep time and screen off time. No more shutdown and freezing of the screen.
MS support offered to replace but I don't think this is hardware issue. Will replace if problem occurs again.
