System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-02-13T04:22:05+00:00

    I did perform a system restore to a system restore point created prior to the updates. This removed the updates and rolled back the firmware update.  NOw my system is functioning fine.

    I understood that a system restore did not roll back firmware updates. Was that information incorrect?

    Correct. A restore won't roll back firmware.

    Perhaps firmware wasn't something discussed in his 20 year system engineer career.

    There are software components that work with the firmware, which is probably what he's thinking of.

    Firmware, BIOS, ROM, EPROM, like the little software inside your kids watch or your home tv remote is programmed into the chips as machine's characteristic and appears more permanent than the OS. It is often flashed at the boot prior to the unit entering the Operating System.

    This was the reason why after the failed firmware update back in December 10th 2013. No system restore nor resets were ever going to fix it. Not unless you could successfully re-flash a working firmware on top.

    All good stuff. In another thread (So many on the same subject) someone else installed the Feb Firmware update, had problems, went back to the restore point and was ok again. What I confirmed with them was: After the Feb update installed it was deleted from Win Update. Everything installed. When rolled back to the restore point, the machine is ok and the Feb Firmware Update was again listed in Win Update, ready to be installed. So I also thought you could not roll back a Firmware Update. But when rolling back to a restore point, why would the Firmware Update re-appear in Win Update?

    Here is a link to the post I referenced. 

    http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfupdate/feb-firmware-update-causes-my-surface-pro-2-to-not/adb2d6e9-3e44-4cee-94cd-0af21e231728

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  2. Anonymous
    2014-02-13T04:18:47+00:00

    Greetings Wallstreet,

    Thank you for the update. That is the exact information that I needed.

    Can anyone else please confirm?

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