System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2014-01-26T03:16:53+00:00

    P.S. Charge cycling is not the only thing that will induce battery wear.  Storing or using your device at a high temperature with a high or very low charge level will induce battery wear faster than storing or using your device at a moderate temperature with an intermediate charge level (Apple recommends storing their devices for prolonged periods at 50% charge).  So your device could have very few cycles and still show battery wear if it has been "abused" temperature-wise.  Temperatures in a hot parking lot can reach 135 deg F in the summer (inside a closed car probably even more).  Microsoft SP & SP2 Guide says the SP operating temperature is between 32 and 95 deg F (or 0 and 35 deg C) but if you're regularly using/storing your device at the high end of its operating temperature, it's going to show more battery wear faster, especially since heat from the processor and heat from charging the battery will be keeping the insides warm(er).  So especially in summer, that's one of the reasons I usually charge my mobile devices in increments rather than one long continuous charge as I've found with Android devices that the battery can actually get fairly toasty in one long continuous charge (> 99 deg F or > 37 deg C if the room temperature is ~80 deg F, ~27 deg C).  Microsoft should have a battery API for SP's at least for its own system utilities that allows battery temperature readout.  Android does.  Just another way Microsoft's mobile OS vision lags behind Android.  With Android and a battery app, I get set a VERY loud, nonstop alarm that will go off if a device battery gets too hot whether charging or in use.  I can set different alarms with different sounds for multiple different charge levels or battery temperatures, e.g., a modest, soft alarm if a first temperature level is being exceeded, a second harsher, louder alarm if a higher more serious temperature level is being exceeded.  Alarms show up in a central notification center and on the status bar across the top of the screen.  Why not for Microsoft's devices?  Microsoft for overall battery conservation does not allow any alarm in a Metro app to ring more than a few times.  That's really wonderful if you set the alarm to remind you of something you shouldn't overlook and environmental noise or being away from your device at the time causes you to miss the alarm.  With an Android device, the alarm ain't a gonna stop 'til I recognize the alarm and shut if off manually.  Yep.  You can entirely drain the battery in a couple hours that way but I almost always only set an alarm only if I'm going to be around the device.  Rant is in hopes it influences MS in a small way to think about improving their Surface devices, which are nice but could be a lot better.

    This is very useful information thank you. :)

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  2. Anonymous
    2014-01-26T02:57:47+00:00

    P.S. Charge cycling is not the only thing that will induce battery wear.  Storing or using your device at a high temperature with a high or very low charge level will induce battery wear faster than storing or using your device at a moderate temperature with an intermediate charge level (Apple recommends storing their devices for prolonged periods at 50% charge).  So your device could have very few cycles and still show battery wear if it has been "abused" temperature-wise.  Temperatures in a hot parking lot can reach 135 deg F in the summer (inside a closed car probably even more).  Microsoft SP & SP2 Guide says the SP operating temperature is between 32 and 95 deg F (or 0 and 35 deg C) but if you're regularly using/storing your device at the high end of its operating temperature, it's going to show more battery wear faster, especially since heat from the processor and heat from charging the battery will be keeping the insides warm(er).  So especially in summer, that's one of the reasons I usually charge my mobile devices in increments rather than one long continuous charge as I've found with Android devices that the battery can actually get fairly toasty in one long continuous charge (> 104 deg F or > 40 deg C if the room temperature is ~80 deg F, ~27 deg C).  Microsoft should have a battery API for SP's at least for its own system utilities that allows battery temperature readout.  Android does.  Just another way Microsoft's mobile OS vision lags behind Android.  With Android and a battery app, I can set a VERY loud, nonstop alarm that will go off if a device battery gets too hot whether charging or in use.  I can set different alarms with different sounds for multiple different charge levels or battery temperatures, e.g., a modest, soft alarm if a first temperature level is being exceeded, a second harsher, louder alarm if a higher more serious temperature level is being exceeded.  Alarms show up in a central notification center and on the status bar across the top of the screen.  Why not for Microsoft's devices?  Microsoft for overall battery conservation does not allow any alarm in a Metro app to ring more than a few times.  That's really wonderful if you set the alarm to remind you of something you shouldn't overlook and environmental noise or being away from your device at the time causes you to miss the alarm.  With an Android device, the alarm ain't a gonna stop 'til I recognize the alarm and shut if off manually.  Yep.  You can entirely drain the battery in a couple hours that way but I almost always only set an alarm only if I'm going to be around the device.  Rant is in hopes it influences MS in a small way to think about improving their Surface devices, which are nice but could be a lot better.

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