System Firmware Update - 12/10/13 fails to install

Anonymous
2013-12-10T19:14:53+00:00

Got the updates on todays patch Tuesday, but the firmware update failed to load.  Rechecking for an update does not give the opportunity to try and reinstall.

Anyone else having this problem?  I do notice that my telemetry driver is now loaded. so not sure what is going on here.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-12-19T06:53:02+00:00

Josh,

We are working through the holidays to deliver a fix for the small number of customers that have experience decreased battery life and booting/sleeping problems as a result of the December update.  We took the update down to prevent additional customers from ending up in this state. All hardware failures, none of which are known to be caused by the December update, are being handled promptly through our warranty exchange policy.

The UEFI firmware that we released in the December update prevents some devices from entering sleep mode (and other low power states) properly during periods of inactivity. In order to release an updated version of the UEFI firmware we need to test the new version with the other drivers in the set to make sure we are not releasing yet another unknown state to customer machines. We certainly feel your pain and assure you that we are doing everything possible to make this right, as quickly as we can.

Thank you,

Tim

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Anonymous
2014-02-15T00:49:31+00:00

Greetings all,

We understand that the February Firmware Update has fixed the Battery gauge issue and the Firmware showing as failed. However we can see that there are some customers who are still experiencing issues with their Surface Pro 2 going into Sleep mode and Hibernate.

So we can better track those particular issues, we have decided to close this thread off. We encourage you to create a thread related to your Surface Pro 2 not going to sleep or not going into Hibernate. Please give as much detail as possible to your scenario.

We understand that the February Firmware update did not resolve the issue with waking from Sleep or Hibernate, as it was not intended to fix that particular issue. We are continuing to work to deliver a high quality solution. More updates will become available as this effort progresses.

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Anonymous
2014-02-13T22:35:08+00:00

The February update has resolved all issues for me.  The firmware installed with no issues.  Prior to this, I had all sorts of problems with the December firmware.  Sleep and hibernate issues were rampant.  The January update helped a bit, but the battery meter was always getting off calibration. 

With the February update, all issues have been resolved and my Surface 2 128gb is working as it was prior to the December updates.  Very solid and all is back to normal.

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  1. Anonymous
    2013-12-11T06:05:09+00:00

    In addition serious standby and shutdown issues have occurred since this failed update...

    1.  Closing the Type Cover 2, Shutting Down or putting the machine to sleep resulted SP2 to power back on while in the protective bag. I pulled the machine out of the bag a few times and the screen was already on, back panel was blazing hot. This had never happened before.

    2.  Many times my SP2 now won't shut down properly, resorting to pressing and holding the power-button for 4 sec to force the machine to shutdown.

    Don't take any chances by placing your SP2 into a bag or protective sleeve especially on a hot day. At lease until Microsoft figures out a fix to this.... That or wipe your system and start again.

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  2. Anonymous
    2013-12-11T06:04:32+00:00

    After running Windows Update troubleshooter with the repairs applied, it seems my Surface Pro 2 is sleeping normally instead of completely shutting down on entering the Sleep mode and not having the fans ramp up just before shutting down as was happening immediately after the failed update but the firmware update still says FAILED in Windows Update.

    Here is a link to another thread in this forum with general advice on how to repair the Update Failed problem for Windows Update.  However, for the moment, I think I'll just sit tight and see what the official Microsoft advice is for this particular firmware failure.  Perhaps a further patch will be issued to take care of us lost souls rather than make us IT gurus digging into the bowels of our own computers.  If you always have to do this sort of blippity-blip with MS computers, Apple and Google are going to win in the end.

    http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/how-install-failed-windows-updates/c5cf3a1d-f825-4745-a6a8-83613021a0eb

    BTW, my computer is also a 256 Gb SSD SurfPro 2.  It's also running the latest Norton Internet Security.  Hope that doesn't have anything to do with the failed firmware update.

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