Surface Book 2 - Fans are noisy / loud after update

Anonymous
2020-06-25T21:44:20+00:00

Hi,

I updated my surface book 2 (13 - i7 - 1050) today from the build 1809 to 1909 with all updates/firmware.

I have noticed that the behavior of the fans has changed.  My laptop got a lot noiser during load and even audible at idle.

Now the fans are extremely noisy/loud at load even when i'm changing the power modes (slider)

For example, on the previous build 1809, I was playing Witcher 3 in better performance mode and fan noise was perfectly acceptable.

Now regardless of the power mode, the fans are very loud.

I don't think i'm the only one with this problem.

Some examples :

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-gpu-fan-extremely-loud/e1a4ba7b-f5a0-44c6-9f38-d645d977eca5

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-fan-heat-issues-since-intel/20a5a632-de26-445e-90f9-2c1ff338a54b

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-the-fan-wont-turn-off/0a58013c-1664-4eb1-8255-eb0e43c5fb85

The only solution found by the community is to restore a previous version ( build 1809 whose support will end at the end of the year).

I would like microsoft provide a real answer other than launching their diagnostic tool and i hope they will record it as an issue in order to follow the resolution. https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

And if someone has an idea / solution I am interested ! Thx.

Regards,

Frederic

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-09-16T03:46:18+00:00

    I'm having this issue too.

    After went through this thread ...

    I don't think I got the chance to fix this issue.

    But at least, I save some time to telephone the customer support.

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  2. Anonymous
    2020-08-26T07:16:52+00:00

    Im having the same issue., since the update my fans are loader and its heating up alot more.

    I am also having another issue, when i put the machine to sleep (close lid) it starts heating up while in sleep mode. even if i turn on flight mode and turn off the internet, it still heats up in sleep mode. im at a loss at what to do. because its a potential fire risk....

    p

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  3. Anonymous
    2020-08-25T12:18:08+00:00

    Hi Kinakay,

    I'm glad it worked for you.

    For your request for my setting, I made a thread in reddit.

    I am not a native English speaker so I hope you will understand me.

    I also add links to other resources in my thread.

    I don't know your computer skills but tweaking CPU and GPU should be done with caution.

    https://www.reddit.com/r/Surface/comments/igaxgy/surface_book_2_tweak_gpu_cpu/

    Regards,

    Frédéric.

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  4. Anonymous
    2020-08-23T22:19:38+00:00

    My computer was fine until the 2004 update. As soon as the the Surface book 2 updated, the problem with the fans and overheating started any time I play any Roblox game.  I rolled back to the previous version of windows, but the problems remained. The only thing that has helped at all is to completely disable the Nvidia GPU.  Of course now the performance is terrible.  Microsoft needs to fix this!

    Howard

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  5. Anonymous
    2020-08-21T18:50:18+00:00

    Hi,

    Good news for me and i hope for you :) 

    Yesterday i saw the August 2020 update and decided to update my SB2. 

    I updated Windows to the 2004 version with all up-to-date firmwares. 

    And after testing with some games, i'm very glad with the behavior of the fan and the cpu heat.

    I'm not sure if this will work for you, but at the moment i'm very happy with my sb2 (thanks to some tweaking (MSI afterburner and ThrottleStop).

    Regards,

    Frédéric

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