Surface Duo 2 tap to pay using Google Wallet stopped working

Anonymous
2023-08-10T10:09:13+00:00

Tap to pay using Google wallet when connected to an approved credit card is no longer working. The issue presented in the last few days prior to the security update. I've used it flawlessly for many months on this phone and now it refuses to work, it simply vibrates when tapped to a terminal. Not sure if it's google or microsoft in this instance but it's unlikely my bank after having spoken to them it seems to be more likely one of the former. Other Duo owners are reporting the same issue. Note that my loyalty cards still function OK with NFC Google wallet. I'm in Australia.

Surface | Surface Duo | M365 apps and services

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  1. Anonymous
    2023-08-29T14:23:48+00:00

    Thanks but I have already done this, shared the file with msft support via onedrive about a week ago. Just so you know the bug report is of a size that can't be uploaded here and the earlier suggestion included reporting the problem to support and sharing it there. Have you read the other posts in this thread?

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  2. Anonymous
    2023-08-29T13:30:00+00:00

    Hi, Allicit!

    Thanks for reporting this issue, we're actively investigating the situation to solve it as soon as possible! Please help us following the next instructions to collect a report of this issue:

    1. Go to Settings > About.
    2. Scroll down to Build Number and tap on it 7 times and you will see a popup that Developer Options have been enabled: "You are now a developer!" (You may need to enter your password/PIN at this point).
    3. Navigate back to Settings > System > Developer Options and tap on Bug Report.
    4. Leave the selection on Interactive Report and then tap Report. Your device will vibrate and the device will take a moment to finish collecting the report. You can also view progress in your Notifications.
    5. After you bug report has completed, you can tap on the completed Bug Report, and you will have the option to Share the file. Please upload it to this thread.

    We thank you for your time and patience, we're giving our best to solve the situation.

    Thank you!

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  3. Anonymous
    2023-08-28T12:39:58+00:00

    Hi, Allicit!

    Thanks so much for informing this issue, we invite you to make sure that all your apps are up to date and then restart the device. To make sure all your apps are up to date follow these steps:

    1. Tap Play Store on your Home screen.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device.
    4. If there are updates available tap Update all.

    Any other questions you may have, please do not hesitate to let us know. We will always be more than willing to help you out.

    Thank you.

    You must be joking right!

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  4. Anonymous
    2023-08-27T11:49:33+00:00

    I have both microsoft and google looking into it and both have been responsive, I've had about 3 phone calls from Microsoft but I'm not sure how far through the organisation the fault has gone. I can't do anything more for either, I've sent logs, tried a number of suggestions, they just need to have their engineers talk to each other now and fix it. I do think it might be a Google issue only due to my experience with it starting a few days prior to the last Microsoft security update.

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  5. Anonymous
    2023-08-27T11:38:45+00:00

    Let us know how you go! I tried that as the first thing, thinking it was a bad Google update of Google Wallet, before coming across this on Microsoft. Google pretended interest, that went as far as that crazy post a couple of days ago - hey, have you tried updating everything and restarting your device.

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