Surface Duo 2 tap to pay using Google Wallet stopped working

Anonymous
2023-08-10T10:09:13+00:00

Tap to pay using Google wallet when connected to an approved credit card is no longer working. The issue presented in the last few days prior to the security update. I've used it flawlessly for many months on this phone and now it refuses to work, it simply vibrates when tapped to a terminal. Not sure if it's google or microsoft in this instance but it's unlikely my bank after having spoken to them it seems to be more likely one of the former. Other Duo owners are reporting the same issue. Note that my loyalty cards still function OK with NFC Google wallet. I'm in Australia.

Surface | Surface Duo | M365 apps and services

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  1. Anonymous
    2023-08-27T08:00:43+00:00

    It is an absolute disgrace that Microsoft has in effect removed a feature of this very expensive device. How on earth has this continued for over two weeks now??!!! The ability to use NFC for payment was an advertised feature - it is obviously a basic feature of any device - and it is no longer operable. It is an Android device, Google Wallet is the only way to use this - unless someone knows of a different NFC payment app that I can start using? Because to say that it is irritating is a massive understatement. As I haven't taken a physical card with me anywhere in several years now, I am constantly caught out forgetting that Microsoft has removed the NFC payment capability from my device and I stand there like an idiot at the payment terminal while my phone just vibrates uselessly over it. And then have to leave without whatever I was trying to buy. And trek home/office etc to get my actual card. It is a farcical situation and needs to be fixed. The complete absence of acknowledgement and response from Microsoft is arrogance of the highest order, and if it is not fixed soon I [and I'm sure many others] will need to look to a different brand of phone in order to have a functional, fit for purpose device. My Duo2 is unfortunately not still in warranty [I don't think, just going to double-check!] but anyone whose device is, should lodge a warranty claim over this missing feature of the device that was purchased stating NFC payment capability.

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  2. Anonymous
    2023-08-26T08:33:30+00:00

    It's been over two weeks since the August update and still no resolution on the NFC Google Wallet issue...

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  3. Anonymous
    2023-08-25T08:07:05+00:00

    I do this daily since the problem - unfortunately without success 😭

    and btw same problem here in Germany.

    I think that Microsoft is making a huge mistake when they once again stop developing a great device. The Duo 2 is sensational for me. The last device that I was great and that is no longer available today, was the Microsoft Band 😭😭😭

    And to the Duo 2 still - 1750, - € and then get stuck with Android 11 - very bad and disappointing.

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  4. Anonymous
    2023-08-24T21:19:19+00:00

    Hi, Allicit!

    Thanks so much for informing this issue, we invite you to make sure that all your apps are up to date and then restart the device. To make sure all your apps are up to date follow these steps:

    1. Tap Play Store on your Home screen.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device.
    4. If there are updates available tap Update all.

    Any other questions you may have, please do not hesitate to let us know. We will always be more than willing to help you out.

    Thank you.

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  5. Anonymous
    2023-08-22T00:11:09+00:00

    Same here in the JP

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