This is a factory reset which is slightly different from firmware reset. We suggest to perform the firmware reset.
Not able to pair replacement USB Link with Surface Headphones 2+
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Anonymous
I received my Surface USB Link replacement and try to follow the instructions at https://support.microsoft.com/en-us/surface/get-a-replacement-for-microsoft-surface-usb-link-e862e6c6-0945-494f-bb4d-2e731f3b4724. But the Surface app does not show "Surface Headphones" as a listed accessory in the Surface app. I can connect the headphones via Bluetooth, and then they show if the usb link is not plugged in. As soon as I insert the usb link they go away from the Surface app.
The USB link is showing as an audio device, but I have no way to pair it with my head phones. Another issue is that the Surface app crash on most PC's when I launch it, but I have it running on one at least.
Any suggestions/ideas on how to pair the replacement USB link with my headphones?
Surface | Surface Headphones | Setup and pairing | Windows
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Anonymous
2022-08-04T22:38:54+00:00 -
Anonymous
2022-08-04T22:32:42+00:00 Doubt it as the reset article states:
"When you reset your Surface Headphones 2+, they’ll still be paired with your Microsoft Surface USB Link because they’re paired together at the factory."
This is about pairing with a replacement USB Link.
Thanks for highlighting that to us, Mikael S..
In this case, I would like to ask a screenshot of your Surface app wherein the replacement USB link is not showing as an option. I sent you a private message. Please check your profile’s inbox and feel free to respond the screenshot there.
Looking forward to your response.