Not able to pair replacement USB Link with Surface Headphones 2+

I just tried following the instructions on both a Windows 10 PC and a Windows 11 PC. Neither recognizes the USB Link. I also tried using the Microsoft Accessory Manager on both Windows 10 and Windows 11 which claims to support the USB Link. No luck.

I have no idea how to possibly pair my Surface Headphones 2+ with a replacement USB Link. I'll be sending them back if this is not fixed via a software update.

Steven - appreciate the instructions, but this is irrelevant to the issue we're facing.

The replacement USB Link is recognized by our PC (it shows up as an audio device in Device Manager; also, I can change the sound settings to output to the USB Link). The Surface app (downloaded from here) does not recognize the presence of the replacement USB Link, therefore we cannot follow the instructions to connect our Surface Headphones 2+ to the USB Link: https://prod.support.services.microsoft.com/en-us/surface/get-a-replacement-for-microsoft-surface-usb-link-e862e6c6-0945-494f-bb4d-2e731f3b4724 

Specifically, step "3. In the Surface app, select your Surface Headphones, then select Microsoft Surface USB Link > Pair.". There is no option to select Microsoft Surface USB Link, so we cannot use the replacement USB Link.

This needs to be fixed ASAP - the main advantage (and premium price increase) of the Surface Headphones 2+ is the usage of the USB Link for native Teams support.

This does not help. The replacement Surface USB Link is detected and lists in device manager as an audio device as well as audio possible output in apps.

But the Surface app does not allow it to pair to the head phones. Which renders the replacement USB Link kind of useless.

If there is a place to log this as an app bug, let me know.

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Appreciate the effort, but the issue is the replacement USB Link not showing up in the Surface app as per the doc link I referred to. Not pairing the Surface Headphone 2+ it itself. As that works on bluetooth, and worked on the original USB link.

If the replacement USB Link won't show in the Surface app it's not possible to pair it with the headphones.

Thanks for keeping us posted, Mikael S..

If the USB link can't be recognized on your Surface (host device), then please try performing these steps:

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Select Check for Windows updates. Or select Start > Settings > Windows Update.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Run the System File Checker in Windows

• Follow instructions on Using System File Checker in Windows (microsoft.com).

Let me know how it goes.