Surface Pro 2 - Surface cover telemetry driver / blank screen after putting tablet to sleep

Interestingly I just swapped up my SP2 128 to an SP2 256 (wanted the extra memory) and before updating anything I saw the recent fix posted about the manual driver update.

When I looked at the update history, no firmware update was applied, and I had no unknown devices. I ran the manual driver package via powershell script, rebooted, and ran windows update and it said no update found.

I wonder if MS pulled the firmware update entirely?

Or perhaps it is only available for specific models? I know when I had the 128Gb model it showed the firmware update.

Anyone have any ideas?

Either way, mine is working perfectly.

Hello,

I was struggling with the same problem after October update for Surface Pro 2. Windows Update method worked fine only during first update - from that point everytime the same problem with unknown device.

I called support hotline - no progress.

I went to Microsoft Store - store employee spent 2 hrs - no progress here too.

Here is workaround for this problem which works everytime for me.

1. Restore you SP2 to factory state (you should see one device with exclamation mark - Surface Cover Telemetry).
2. DO NOT use Windows Update to update your device yet !!!
3.  Download drivers from here:

http://www.microsoft.com/en-us/download/details.aspx?id=40856

4. Deploy drivers using script from here:

http://blogs.technet.com/b/deploymentguys/archive/2013/05/16/deploying-drivers-and-firmware-to-surface-pro.aspx

5. Check if warning form Surface Cover Telemetry disappeared (should be gone).
6. Reboot device.
7. Update your SP2 using Windows Update.

There you go. No more problems with devices.

Hopefully MS will fix update process soon.

WOW this was the first workaround posted that I can confirm works!!!

For those of us who have reset our Surface Pro 2 back to factory default we know that we end up with an unknown device in device manager that cannot be repaired.  This fix works but is missing a couple steps.

Here is my revised fix with additional steps that will allow this to work.

1.  RESET SURFACE PRO 2 back to factory default,  Do a RESET not a REFRESH and then log back in with your live or local account.  DO NOT PERFORM WINDOWS UPDATES!
2.  Download the October driver pack from microsoft and exact to a folder on your hard drive.  http://www.microsoft.com/en-us/download/details.aspx?id=40856
3.   Create a text file in the top level root folder of the extracted driver pack with the following script.  Make sure to rename this file with a .PS1 extension and not .TXT

$ScriptPath = Split-Path -parent $MyInvocation.MyCommand.Definition

$files = get-childitem -path $Scriptpath -recurse -filter *.inf

foreach ($file in $files)

{

    Write-host "Injecting driver $file"

    pnputil -i -a $file.FullName

}

4.  Open powershell as admin(right click and choose to launch powershell as administrator
5.  Run the command:   set-executionpolicy UNRESTRICTED and say Y to confirm.  This will allow you to run the unsigned powershell script you created.  If you want to lock this back down later you can run set-executionpolicy RESTRICTED after you run the script in step 6.
6.  In the admin powershell window navigate to C:\FOLDERWITHDRIVERUPDATES\ by using the CD command
7.  Run ./Scriptyoucreated.ps1  make sure to have the ./ before the name of the script file.  You will see it begin to install all of the drivers in the driver pack.
8.  When it is done, reboot and perform all windows updates.
9.  All fixed!  No more unknown device.

Microsoft needs to get a move on this bug is ridiculous and should never have gotten past QA and it is impacting everyone who is reseting their device(Which is most people since that is all that support tells you to do when you have a problem)

Hello,

I was struggling with the same problem after October update for Surface Pro 2. Windows Update method worked fine only during first update - from that point everytime the same problem with unknown device.

I called support hotline - no progress.

I went to Microsoft Store - store employee spent 2 hrs - no progress here too.

Here is workaround for this problem which works everytime for me.

1. Restore you SP2 to factory state (you should see one device with exclamation mark - Surface Cover Telemetry).
2. DO NOT use Windows Update to update your device yet !!!
3.  Download drivers from here:

http://www.microsoft.com/en-us/download/details.aspx?id=40856

4. Deploy drivers using script from here:

http://blogs.technet.com/b/deploymentguys/archive/2013/05/16/deploying-drivers-and-firmware-to-surface-pro.aspx

5. Check if warning form Surface Cover Telemetry disappeared (should be gone).
6. Reboot device.
7. Update your SP2 using Windows Update.

There you go. No more problems with devices.

Hopefully MS will fix update process soon.

U said several times!  I had to reset my SP2 cuz it was doing wonky stuff but why have u done this several times?

Greetings everyone,

We are actively investigating this issue and will work on a resolution to ensure our customers have the best possible experience on their Surface device.

Thank God.  I will say ... Apple is laffing right now.  I bought a SP2 and expected that MS would not blow it, since I have never had issues like this before on Windows laptops / desktops.

I will add to the thread and say that my external SSD drive fails when writing to it after the updates.  Check this out too MS!