We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.


Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow


Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

91 answers

Sort by: Most helpful
  1. Anonymous
    2021-07-13T00:20:58+00:00

    Bingo - thanks for helping. The 'get help' worked when the other solutions didnt for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-07-29T16:34:53+00:00

    Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

    I already tried this options :

    "Procedure 1 :

    1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
    2. Right-click on HelloFace.inf and click "Install"
    3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

    Procedure 2 :

    Check on your camera manufacturer's website if there is any update available for your camera.

    For example if you have a Logitech camera check on the Logitech website for any update for your camera.


    Procedure 3 :

    Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

    Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow


    Procedure 4 :

    1. Click on the Start button, type "run" and click on "Run"
    2. Type "services.msc" (without quotes) and click on "Ok"
    3. Find "Windows Biometric Service", double click on it and click on "Stop"
    4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
    5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
    6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
    7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

    ***Moved from Windows 10/Windows Hello, lock screen & sign in***

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-07-14T07:11:10+00:00

    its not working

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-06-11T07:54:41+00:00

    using the help worked for me after all the other stuff failed... thank you..

    Was this answer helpful?

    0 comments No comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more