We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-09-25T20:26:30+00:00

    3 hours working on my own performing all manner of changes to registry, device manager, group manager, etc.  Nothing.  3minutes with Windows Help and fixed.  Wow is all I can say. Thanks for this.

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  2. Anonymous
    2020-06-01T07:54:57+00:00

    Hi MM RAHMAN,

    Thank you for reaching out Microsoft Community. We apologize for the inconvenience this may have caused.

    By the way, did the issue happen after installing updates on your Surface device?  This seems like a common issue since I had assisted 2 Community members who have the same problem with Windows Hello. 

    To initially troubleshoot this issue, I would like you to follow the following steps below.

    Check UEFI Settings if Cameras are disabled

     Press & hold the Shift Key and select "Restart" from the power options. Once "choose an option" screen appears, select Troubleshoot > Advance Options and UEFI/Firmware Settings > Restart > Choose Devices > Make sure the cameras are being enabled. Then, select Exit to restart your Surface.

    If no changes after enabling cameras, to further troubleshoot the issue, please download thisin-place upgrade. Downloading the tool will re-install missing drivers and repair those that are corrupted . It won't delete files nor remove the applications you already installed. Just click the "Download Tool Now", run and install and click Next once you see "Upgrade This PC".

    If this helps, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread for further assistance.

    Kind Regards,

    Crest_Z

    I downloaded the file from the in-place upgrade section and it just thanked me for upgrading and gave a button to exit. How do I solve for this issue which started after I installed the most recent updates from Microsoft -

    1 - Feature update to Windows 10, version 2004

    Regards,

    Mehul

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  3. Anonymous
    2020-06-27T14:02:24+00:00

    Hello:

    Thank you, MM Rahman!  I've been looking for a solution for over 4 months (I know, that sounds crazy, but it's true).  I've read everything from uninstalling Windows updates, to changing the BIOS, to reinstalling Windows, to deleting and reinstalling drivers, and many more suggestions  I was scared to do any of those things in fear I would mess up my computer (I'm a technical novice), which is why I never tried them.

    However, I was getting frustrated with this issue, and therefore I was going to try those things above, but I came across your suggestions.  Guess what?  Your first option worked!  I went to the face driver link/thread (under Procedure 1), right clicked the 2 files you noted, clicked "Install" for both files, and to my delight, it worked perfectly!  Woo hoo!

    Please note: This is the first time I have participated in a forum like this (I'm old), but I wanted you to know how happy I was with your suggestion and wanted to give you the proper kudos that you deserve.  Thanks, again!

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  4. Anonymous
    2020-06-05T16:27:07+00:00

    same problem

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  5. Anonymous
    2020-05-27T02:29:56+00:00

    The problem has been resolved. Thank you for your persistence

    I wanted to post this somewhere that came up during my searching for a solution because I spent a long time looking for a solution online before I thought of looking at optional features.

    This worked for me while none of the other solutions I could find did so I wanted to share. :)

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