We couldn't find a camera compatible with Windows Hello Face

Anonymous
2020-02-22T22:21:57+00:00

Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face) on my device Surface Laptop i5

I already tried this options :

"Procedure 1 :

  1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
  2. Right-click on HelloFace.inf and click "Install"
  3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

Procedure 2 :

Check on your camera manufacturer's website if there is any update available for your camera.

For example if you have a Logitech camera check on the Logitech website for any update for your camera.

Procedure 3 :

Click on Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Procedure 4 :

  1. Click on the Start button, type "run" and click on "Run"
  2. Type "services.msc" (without quotes) and click on "Ok"
  3. Find "Windows Biometric Service", double click on it and click on "Stop"
  4. With File Explorer go to C:\Windows\System32\WinBioDatabase and make a backup of all the files just in case. Move that backup outside of that folder.
  5. Once backed up delete all the files in C:\Windows\System32\WinBioDatabase
  6. Open another time "services.msc", double-click on Windows Biometric Service and restart it
  7. Go to Start, type "settings", click on "Settings", go to "Accounts", "Sign-in options" and register the Face data again"

***Moved from Windows 10/Windows Hello, lock screen & sign in***

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-13T14:51:14+00:00

    I have the same problem, I tried the above solution. But it did not work.

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  2. Anonymous
    2020-05-16T21:38:50+00:00

    Me too. It took about an hour to do all of this and there is still no windows hello. I wish you would not claim to be able to fix something you cannot.fix. Just admit that windows facial recognition does not work any more and there is nothing Microsoft can do to fix it. It was nice while it lasted and now it is broken so forget about it. Just admit it

    x

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  3. Anonymous
    2020-06-04T18:16:24+00:00

    My Windows Hello Camera stopped working after I had reinstalled the Windows 10 OS. None of the options described in this thread worked for me. What worked is in the screenshot attached. Just open the Get Help app in Windows 10 and follow the directions in the screenshot. It worked for me after months of no luck with Windows hello camera.

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  4. Anonymous
    2020-05-26T23:48:21+00:00

    I discovered another potential issue that can cause this that is missing from all the suggestions I was able to find.

    If you are missing the C:\Windows\System32\WinBioPlugIns\FaceDriver folder entirely you need to install the optional feature "Windows Hello Face".

    1. Open Settings -> Apps
    2. Click 'Optional features'
    3. Click 'Add a feature'
    4. Select 'Windows Hello Face' from near the bottom of the list and Install it
    5. Reboot after the installation is complete

    Now Windows Hello Face should detect your Windows Hello compatible camera, assuming its drivers and everything else are working properly.

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  5. Anonymous
    2020-02-24T18:51:46+00:00

    Hi MM RAHMAN,

    Thank you for reaching out Microsoft Community. We apologize for the inconvenience this may have caused.

    By the way, did the issue happen after installing updates on your Surface device?  This seems like a common issue since I had assisted 2 Community members who have the same problem with Windows Hello. 

    To initially troubleshoot this issue, I would like you to follow the following steps below.

    Check UEFI Settings if Cameras are disabled

     Press & hold the Shift Key and select "Restart" from the power options. Once "choose an option" screen appears, select Troubleshoot > Advance Options and UEFI/Firmware Settings > Restart > Choose Devices > Make sure the cameras are being enabled. Then, select Exit to restart your Surface.

    If no changes after enabling cameras, to further troubleshoot the issue, please download thisin-place upgrade. Downloading the tool will re-install missing drivers and repair those that are corrupted . It won't delete files nor remove the applications you already installed. Just click the "Download Tool Now", run and install and click Next once you see "Upgrade This PC".

    If this helps, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread for further assistance.

    Kind Regards,

    Crest_Z

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