Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

Re: 0x80070490 PS>net helpmsg (0x490) Element not found. It might be useful to know what "element" was not found and what was done to fix it. I'm not sure if those details are available in the troubleshooter's detailed logs or not. I'm still hoping that someone will tell us if it is OK to try to use the downloads that appear to be available on the Catalog. Note that you need to be using another machine to see them (or perhaps just try to spoof a different User-Agent string using the Developer Tools on the one you have). I suppose I could test that last idea with my RT. So far I have only been thinking of doing it with my W10 machine but my RT is working great, is the only one I have and not available for such an experiment. C.f. https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/updates-to-windows-rt-81/1acbde40-0b8a-44e2-baa7-bbd37efb07cd#LastReply FYI Robert Aldwinckle As I had hoped, I am being allowed to download from the catalog when I use a UAS which does not show that I am using an ARM processor. I still don't know what we could do with the .msu files once we got them and as I indicated I do not want to go that far with the experiment on my RT.

I have the feeling that the endless searching of Windows Update and the issue with the Store are related. I think that at some point one of the patches changes something and both the Store and Windows Update are not able to get data from MS servers. Probably they look for a server that has been shut down, or something that is up but does not reply, so the searching for updates is endless.. Same with the Store which at least says that my connection is too slow. Probably it thinks that, when instead the server that is looking for not replying. So after a timeout it pops up the warning.

I also experienced that after the installation of 8.1 Update 1, now the Store does not work anymore, like other users. Any app I want to install, it says that my connection is too slow and the app cannot be downloaded. I have 50 mbps connection, and I never saw this issue before. I guess it is related with all the mess that MS did with RT patches and updates.

That happens every time. Even if you run the troubleshooter on a fresh windows installation.

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

0 comments

319 additional answers

Anonymous

2017-01-08T13:08:12+00:00

Re: 0x80070490

PS>net helpmsg (0x490)

Element not found.

It might be useful to know what "element" was not found and what was done to fix it.

I'm not sure if those details are available in the troubleshooter's detailed logs or not.

I'm still hoping that someone will tell us if it is OK to try to use the downloads that appear to be available on the Catalog. Note that you need to be using another machine to see them (or perhaps just try to spoof a different User-Agent string using the Developer Tools on the one you have). I suppose I could test that last idea with my RT. So far I have only been thinking of doing it with my W10 machine but my RT is working great, is the only one I have and not available for such an experiment.

C.f.

https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/updates-to-windows-rt-81/1acbde40-0b8a-44e2-baa7-bbd37efb07cd#LastReply

FYI

Robert Aldwinckle

As I had hoped, I am being allowed to download from the catalog when I use a UAS which does not show that I am using an ARM processor. I still don't know what we could do with the .msu files once we got them and as I indicated I do not want to go that far with the experiment on my RT.
Was this answer helpful?

0 comments No comments
Anonymous

2017-01-08T11:50:18+00:00

I have the feeling that the endless searching of Windows Update and the issue with the Store are related.

I think that at some point one of the patches changes something and both the Store and Windows Update are not able to get data from MS servers. Probably they look for a server that has been shut down, or something that is up but does not reply, so the searching for updates is endless.. Same with the Store which at least says that my connection is too slow. Probably it thinks that, when instead the server that is looking for not replying. So after a timeout it pops up the warning.
Was this answer helpful?

0 comments No comments
Anonymous

2017-01-08T11:34:12+00:00

I also experienced that after the installation of 8.1 Update 1, now the Store does not work anymore, like other users.

Any app I want to install, it says that my connection is too slow and the app cannot be downloaded.

I have 50 mbps connection, and I never saw this issue before.

I guess it is related with all the mess that MS did with RT patches and updates.
Was this answer helpful?

0 comments No comments
Anonymous

2017-01-08T11:27:22+00:00

That happens every time. Even if you run the troubleshooter on a fresh windows installation.
Was this answer helpful?

0 comments No comments