Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous
2016-11-15T05:47:14+00:00

Hi

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

  1. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
  2. I check my installed update, I can't find KB2919442.
  3. I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

  1. gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
  2. Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
  3. Windows update and Windows Store issues are still not solved.
  4. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2017-01-17T19:55:27+00:00

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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  1. Anonymous
    2016-12-11T20:32:24+00:00

    Here are all my installed updates:

    PS>Get-Clipboard | Out-String -Stream | Select-String "KB3" | Sort

    KB3004545                                       12/9/2016 12:00:00 AM

    KB3021910                                       12/9/2016 12:00:00 AM

    KB3038936                                       12/9/2016 12:00:00 AM

    KB3135782                                       12/9/2016 12:00:00 AM

    KB3173424                                       12/9/2016 12:00:00 AM

    @ Tithdara

    I guess we should be sorting by HotFixId instead of InstalledOn  at least for your case.  So, this shows that you have a recent patch for a Servicing Stack change (KB3173424) but not much else in 2016. 

    Otherwise I wish we could get finer granularity on the InstalledOn timestamp or even better know which order things were installed.  E.g. it would be interesting to know exactly when KB2919355 was installed in relation to those others.  Presumably that was before the ones which have it as a pre-requisite.   ; )

    So, I guess you have proved that something seems to be inhibiting you from getting maintenance.  In any case, did you check to see if you have anything Optional to install?  Maybe that "optional" KB3000850 is more essential than I thought.

    There certainly does seem to be a contradiction in its procedure.  First it says you can get it automatically and then it says you need to check it under Optional (just as I remembered).

    <quote>

    This update is provided as an Important update from Windows Update. If you turn on automatic updates, this update is automatically installed.

    How to perform the update by using Windows Update

    1. Open Windows Update by swiping in from the right edge of the screen (or point to the lower-right corner of the screen and move the mouse pointer up), tap or click Settings, tap or click Change PC settings, and then tap or click Update and recovery.
    2. Tap or click Check now, and then wait while Windows looks for the latest updates for your computer.
    3. If updates are found, tap or click Install updates.
    4. Select update 3000850 under Optional, and then tap or click Install.

    </ quote>

    HTH

    Robert

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  2. Anonymous
    2016-12-11T19:21:19+00:00

    I did manage to get my windows store app working for 1 day the next day it stopped again so im not sure of witch the problem is i keep running a diagnostic program i fond and it keeps saying the windows store app configuration file is damaged or corrupted one or the other so Microsoft will have to be the one to fix this.

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  3. Anonymous
    2016-12-11T19:11:04+00:00

    I also have the same problems with my Surface RT 32GB. I have tried every solution on the web but still no luck.

    Here are all my installed updates:

    PS C:\Users\Tithdara> Get-HotFix | sort InstalledOn | FT HotFixID, InstalledOn -AutoSize

    HotFixID                                        InstalledOn

    --------                                        -----------

    KB2902816                                       1/17/2014 12:00:00 AM

    KB2902892                                       1/17/2014 12:00:00 AM

    KB2903939                                       1/17/2014 12:00:00 AM

    KB2901101                                       1/17/2014 12:00:00 AM

    KB2898514                                       1/17/2014 12:00:00 AM

    KB2898785                                       1/17/2014 12:00:00 AM

    KB2900986                                       1/17/2014 12:00:00 AM

    KB2909530                                       1/17/2014 12:00:00 AM

    KB2913152                                       1/17/2014 12:00:00 AM

    KB2913320                                       1/17/2014 12:00:00 AM

    KB2908174                                       1/17/2014 12:00:00 AM

    KB2904266                                       1/17/2014 12:00:00 AM

    KB2904594                                       1/17/2014 12:00:00 AM

    KB2907997                                       1/17/2014 12:00:00 AM

    KB2876331                                       1/17/2014 12:00:00 AM

    KB2883200                                       1/17/2014 12:00:00 AM

    KB2884846                                       1/17/2014 12:00:00 AM

    KB2868626                                       1/17/2014 12:00:00 AM

    KB2911134                                       1/17/2014 12:00:00 AM

    KB2769299                                       1/17/2014 12:00:00 AM

    KB2862152                                       1/17/2014 12:00:00 AM

    KB2887595                                       1/17/2014 12:00:00 AM

    KB2893984                                       1/17/2014 12:00:00 AM

    KB2894179                                       1/17/2014 12:00:00 AM

    KB2894029                                       1/17/2014 12:00:00 AM

    KB2893294                                       1/17/2014 12:00:00 AM

    KB2892074                                       1/17/2014 12:00:00 AM

    KB2934520                                       12/9/2016 12:00:00 AM

    KB2931366                                       12/9/2016 12:00:00 AM

    KB2939087                                       12/9/2016 12:00:00 AM

    KB2934519                                       12/9/2016 12:00:00 AM

    KB2923528                                       12/9/2016 12:00:00 AM

    KB2928680                                       12/9/2016 12:00:00 AM

    KB2934504                                       12/9/2016 12:00:00 AM

    KB2930275                                       12/9/2016 12:00:00 AM

    KB2962123                                       12/9/2016 12:00:00 AM

    KB3173424                                       12/9/2016 12:00:00 AM

    KB3021910                                       12/9/2016 12:00:00 AM

    KB3135782                                       12/9/2016 12:00:00 AM

    KB3038936                                       12/9/2016 12:00:00 AM

    KB2964757                                       12/9/2016 12:00:00 AM

    KB2962806                                       12/9/2016 12:00:00 AM

    KB3004545                                       12/9/2016 12:00:00 AM

    KB2980654                                       12/9/2016 12:00:00 AM

    KB2899189_Microsoft-Windows-CameraCodec-Package 12/9/2016 12:00:00 AM

    KB2911106                                       12/9/2016 12:00:00 AM

    KB2913270                                       12/9/2016 12:00:00 AM

    KB2912390                                       12/9/2016 12:00:00 AM

    KB2898871                                       12/9/2016 12:00:00 AM

    KB2884101                                       12/9/2016 12:00:00 AM

    KB2909569                                       12/9/2016 12:00:00 AM

    KB2901128                                       12/9/2016 12:00:00 AM

    KB2913760                                       12/9/2016 12:00:00 AM

    KB2919394                                       12/9/2016 12:00:00 AM

    KB2919355                                       12/9/2016 12:00:00 AM

    KB2923300                                       12/9/2016 12:00:00 AM

    KB2922229                                       12/9/2016 12:00:00 AM

    KB2916036                                       12/9/2016 12:00:00 AM

    KB2914218                                       12/9/2016 12:00:00 AM

    KB2917993                                       12/9/2016 12:00:00 AM

    KB2917929                                       12/9/2016 12:00:00 AM

    Hope Microsoft will fix this soon!

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  4. Anonymous
    2016-12-11T05:45:56+00:00

    Hi,

    Let's get this issue resolved by checking if the Windows Rt 8.1 Update is installed on your device which is essential to get the Windows RT 8.1 Update 3. Please refer to the article below on how to check and install Windows RT 8.1 Update:

    Install the Windows 8.1 Update (KB 2919355)

    You can also read through Windows 8.1 RT Update 3 for more information about installing the KB3033055.

    Let us know how it goes.

    Regards.

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